Sr. IT System Specialist

NHA Careers•Plymouth, MN

6d•$55,000•Onsite

About The Position

All while providing pleasant and patient customer service and establishing great working relationships with clients, vendors, and other members of the team, the Senior IT Specialist: Significantly contributes to our overall IT strategy Research, tests, and participates in the selection process and implementation of new technologies Ensures application, system, network, and data security Configures, installs, administers, monitors, and maintains of our various applications, systems and networks Supports the IT needs of our end users at our corporate offices and schools Principal Duties and responsibilities: Significantly contributes to our overall IT strategy and it’s execution including roadmaps, requirements gathering, process improvements, business needs analysis, presentations, capital and expense requests, and project and program management Provide Senior-level IT expertise concerning the following technologies: IT Administration: Domain Administration, Active Directory, Single Sign On, Identity & Access Management, DNS/DHCP, etc. IT Security: Data Security & Loss Protection, Disaster Recovery / Business Continuity, Endpoint Protection, Firewalls, etc. Applications: Microsoft Stack; Microsoft O365; SaaS applications, etc. Data: Business Intelligence; Robotic Process Automation; Database Administration End User Computing: PC, Servers, Storage Devices, iPads, Printers, etc. Networks: Routers, Switches, Firewall, VLANS, WLANs, Internet Connectivity, DMZ, etc. Research, tests, and participates in the selection process and implementation of new technologies Ensures application, system, network, and data security Provide Senior-level IT configuration, installation, administration, monitoring, and maintenance of our various applications, systems and networks Performs on-site installation and support of application, computer, server, and network technologies at corporate offices and schools Provide Senior-level IT support of our end users at our corporate offices and schools including: Walking clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Replace computer and network parts and equipment as required Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Appropriately prioritize, troubleshoot, and communicate concerning open cases Love Making a Difference? You'll fit right in! As a New Horizon Academy team member, there's something special about knowing you make a difference helping us impact the lives of children and their families! New Horizon Academy is a nationally accredited Early Childhood Educator with locations in Minnesota, Iowa, Idaho, Kansas and Colorado. We are looking for energetic and dedicated IT staff to join our growing company! This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties as necessary or desired. E.O.E.

Requirements

Must pass the Applicant Background Study required by the Department of Human Services.
Must have documentation of U.S. citizenship or eligibility to work in the U.S.
10+ years of Information Technology experience
Great communication and customer service skills
Wide technical support experience
Team player with the ability to manage competing priorities while servicing our clients effectively
Dynamic, energetic, motivated, positive outlook
Ability to work effectively with minimal supervision
Must have the physical ability to lift up to 50 lbs from a standing position or up to 30-40 lbs climbing a ladder or lift above the shoulders with or without accommodations.
Must be able to bend over and crawl on hands and knees with or without accommodations.

Nice To Haves

Bachelor’s Degree or Associates Degree and equivalent experience in a relevant field preferred

Responsibilities

Significantly contributes to our overall IT strategy and it’s execution including roadmaps, requirements gathering, process improvements, business needs analysis, presentations, capital and expense requests, and project and program management
Provide Senior-level IT expertise concerning the following technologies: IT Administration: Domain Administration, Active Directory, Single Sign On, Identity & Access Management, DNS/DHCP, etc. IT Security: Data Security & Loss Protection, Disaster Recovery / Business Continuity, Endpoint Protection, Firewalls, etc. Applications: Microsoft Stack; Microsoft O365; SaaS applications, etc. Data: Business Intelligence; Robotic Process Automation; Database Administration End User Computing: PC, Servers, Storage Devices, iPads, Printers, etc. Networks: Routers, Switches, Firewall, VLANS, WLANs, Internet Connectivity, DMZ, etc.
Research, tests, and participates in the selection process and implementation of new technologies
Ensures application, system, network, and data security
Provide Senior-level IT configuration, installation, administration, monitoring, and maintenance of our various applications, systems and networks
Performs on-site installation and support of application, computer, server, and network technologies at corporate offices and schools
Provide Senior-level IT support of our end users at our corporate offices and schools including: Walking clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Replace computer and network parts and equipment as required Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Appropriately prioritize, troubleshoot, and communicate concerning open cases