The primary responsibility of the Senior IT Support Technician position is to resolve technical support incidents for internal Core-Mark employees, located at our Corporate and satellite offices. Additionally, this role provides online/phone support for employees who work from home. This individual will take ownership of all technical support incidents, including problems with end-user computing hardware, software, operating system (Win11) and applications. The successful candidate will use their knowledge of the Windows operating system (Win11) and other various applications (i.e. Microsoft Office, Outlook) to troubleshoot and resolve incidents in a timely manner or coordinate an effective escalation to another team for resolution. This is a hands-on technical role and will serve as the primary support conduit for our staff at our Corporate facility (including Executive staff). This individual will ensure all incidents are logged and tracked to provide a great support experience for our employees. In addition to sharp technical skills, the individual will need to have effective interpersonal and customer service skills in order to be successful. This role is a senior support services position within the End User Services team. This role will have opportunities to contribute to the development of enterprise computing standards.