Sr IT Support Technician

City of Las Vegas, NV-posted 11 months ago

Full-time • Mid Level

Las Vegas, NV

1,001-5,000 employees

Executive, Legislative, and Other General Government Support

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The city of Las Vegas invites applicants for Sr. IT Support Technician. This position leads, oversees and participates in providing support for the city's computers and users; assists in installation, revision and maintenance of network and operating system software, hardware and ancillary software for computer server systems; resolves computer system software problems; and performs a variety of technical duties relative to assigned area of responsibility. This is the advanced journey level in the Information Technologies Support Technician series. Positions at this level are distinguished from the other class in this series by the level of responsibility assumed, the complexity of duties assigned and the level of independence expected. Employees lead other staff and perform the most difficult and responsible types of duties assigned to classes in this series, depending on assignment. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
Leads, coordinates, oversees, monitors and participates in the installation and configuration of new computers, software and network devices.
Assists in developing and implementing the section policies and procedures; prepares performance statistics and reports.
Participates in the procurement process, including researching materials, equipment and vendors and assisting with specifications as needed.
Evaluates the impact of new system and application software on network systems.
Coordinates with city departments to determine the current and future information technology needs.
Assists in the evaluation and installation of software packages supplied by vendors.
Coordinates with vendors on software and hardware technical issues.
Supervises and assists with the most complex and sensitive inquiries.
Serves as liaison between the IT Support Supervisor and section staff for customer service issues.
Serves as liaison for the section with other city departments, divisions, public and outside agencies.
Troubleshoots and resolves the most difficult and complex network, hardware and software problems.
Handles inquiries and complaints from start through resolution in an efficient and timely manner.
Develops system specifications for standard personal computers.
Provides technical training to other city staff; writes or compiles documentation for training.
Verifies a variety of automated and manual logs, records and files maintained by lower level staff for accuracy, completeness and compliance with city policy and established regulations.

Three years of experience within the last five years with a primary responsibility in a lead or supervisory capacity supporting personal computer systems and installing and configuring hardware and software in a business environment, using the latest versions of the Microsoft Operating System; OR
Four years of experience within the last five years with primary responsibility in Installing and configuring hardware and software, and troubleshooting and supporting networks, printers, and computer systems in a business environment, using the latest versions of the Microsoft Operating System.
Associate's degree from an accredited college or university with major in computer science, information systems or a related field.
Possession of a valid, appropriate driver's license on the date of application, and maintenance thereafter.
Possession of current Microsoft Certified Technology Specialist (MCTS) for System Center certification within six months of the date of appointment is required; preferred to have on the date of application.
Certification for MCTS, or equivalent, must be continually maintained.
Possession of Microsoft Certified Solutions Expert (MCSE) for Desktop Infrastructure certification is highly desirable.

Additional specialized technical training in a networked computer environment or a related field is desirable.

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