Sr IT Support Specialist

Grow Financial Federal Credit Union • Tampa, FL

95d • Remote

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

• Associates degree is required; or an additional 2 years of related work experience in lieu of a degree.
• Three years' experience with PC operations with at least two years in a Help Desk environment.
• Must be working towards or have the ability to obtain an advanced Microsoft or Cisco certification upon start.
• A+ certification required.
• Ability to utilize scripting for deployment of Device Imaging, patches and software.
• Experience with PowerShell scripting language is preferred.
• Able to work independently with appropriate guidance in a deadline-driven environment.
• Team-oriented and must possess strong integrity and professionalism.
• Strong analytical skills and the ability to identify problems and offer solutions.

Responsibilities

• Deliver advanced technical support and troubleshooting services to end-users across the credit union.
• Provide support for desktops, laptops, mobile devices, peripherals and related systems, focusing on security, compliance, and member service excellence.
• Serve as a key escalation point for complex technical issues.
• Collaborate with IT teams to resolve problems and implement solutions.
• Contribute to continuous improvement initiatives.
• Mentor staff and maintain knowledge articles/documentation.
• Manage IT projects such as hardware refreshes, software rollouts, system patches and upgrades.

Benefits

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days - Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) - Grow matches up to 8% for team members.
• Growth Potential - In-house training department dedicated to helping our team members reach their maximum potential.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree