Sr. IT Specialist, Enterprise Apps & Identity Management
About The Position
The Sr. Enterprise Applications Specialist will play a central role in supporting our mission: transforming access to life-changing mental health care through innovative technology and a human touch. As a key member of our Enterprise Applications & Identity Management team, you'll own the management, governance, and optimization of our critical SaaS infrastructure, including driving seamless collaboration, secure identity management, and efficient operations in a fast-paced environment. With a strong security focus, you'll combine technical depth with outstanding service to keep systems reliable, compliant, and aligned with business needs. We're searching for a proactive, customer-obsessed professional who excels at juggling priorities in a high-volume setting, delivers exceptional support, and turns challenges into streamlined solutions through creative problem-solving and automation. Remote candidates must be physically located within the United States.
Requirements
- 8+ years of experience in IT administration, enterprise application management, or a similar role
- Experience leading the management, optimization, and support of core enterprise SaaS applications (e.g., Google Workspace, Okta, Slack, Atlassian, Workday)
- Proven expertise in fostering collaboration and partnering effectively with stakeholders across all levels and functions
- Strong knowledge of Okta IdP principles and configurations
- Solid understanding of security protocols and data protection best practices
- Demonstrated expertise in third-party vendor management, from strategic partnerships and SLA enforcement to risk and cost control
- Familiarity with Software Asset Management tools
- Strong analytical skills with the ability to interpret complex licensing models
- Demonstrated ability to perform financial analysis and cost optimization for software assets
- Strong proficiency in scripting/programming languages for system automation
Responsibilities
- Act as the primary technical owner for Lyraâs suite of third-party SaaS applications and business tools
- Lead secure administration of user access, configurations, and upgrades across Lyraâs enterprise SaaS ecosystem
- Monitor key application metrics, performance, and availability in real time; respond promptly to incidents, troubleshoot effectively, and drive quick resolution
- Provide Tier 2/3 technical support to all internal business units for application-related issues and IdP configurations
- Collaborate closely with business stakeholders through recurring meetings to understand their needs, offer technical guidance, and guarantee applications support key business outcomes
- Serve as the primary technical liaison for SaaS vendors: guide contract/SLA reviews, build high-performing partnerships, and ensure full compliance with Lyraâs security, regulatory, and privacy standards.
- Lead proactive license tracking to ensure vendor compliance and eliminate exposure to true-ups, overages, or audit costs.
- Provide actionable, analytics-based recommendations to management and procurement to optimize renewals and avoid unnecessary true-ups.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebrationâ¦and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
