Sr IT Service Technician

Labcorp • Anchorage, AK

102d

About The Position

The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment.

Requirements

• Associate's Degree in Information Technology or equivalent work experience
• 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
• Proven experience with hardware/software installation, configuration, and troubleshooting
• Excellent communication skills and a strong customer service orientation
• Ability to work independently and manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience supporting laboratory or healthcare IT systems
• Familiarity with specialty or proprietary lab applications
• Prior experience in a multi-location or enterprise-scale IT support environment

Responsibilities

• Train clients on Labcorp's proprietary laboratory system and workflows
• Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity
• Escalate advanced or second-level system issues to appropriate internal support teams
• Process hardware requests including ordering, setup, installation, and testing
• Provide technical support for Labcorp equipment in client offices
• Travel occasionally to client locations to deliver hands-on support and training
• Collaborate with internal IT teams to support cross-functional troubleshooting and system integration
• Support Labcorp onsite lab with hardware, software, and network-related issues
• Perform IT asset management including inventory tracking and lifecycle documentation
• Participate in special projects and complete assigned tasks in support of team goals

Benefits

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree