Sr. IT Operations Specialist

Rolls-Royce • Aiken, SC

92d • $29 - $44

About The Position

The Senior IT Operations Support Specialist will provide IT support for internal users of Rolls-Royce Solutions America IT systems via phone, email, and other remote support utilities using all available tools and resources. This role involves providing 2nd level end user support for user administration, general systems access, client devices, software, and applications, and when necessary, assisting other 2nd and 3rd level supporters for troubleshooting. The specialist will also provide 2nd level support for all telecommunication, network, and server hardware & systems, and assist with the deployment, configuration, and installation of end user client devices such as PCs, printers, and other devices that end users interact with. Additionally, the role requires preserving and enforcing the company’s IT policies and procedures, using the corporate IT service desk system to create/update tickets for all incidents and service requests, and collaborating with local, regional, and global members of the Rolls Royce Power Systems IT organization to continuously improve service levels.

Requirements

• Bachelor's degree in IT, Computer Engineering or Science and 5 years experience providing IT support in a manufacturing organization; or 9 years of experience in providing IT support in an organization with a diverse landscape of hardware, software, and applications.
• Applicants must be authorized to work for any employer in the U.S without sponsorship.

Nice To Haves

• Four years of experience with Microsoft operating systems and office productivity products.
• Strong oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work effectively in a global support model.
• Ability to adapt quickly to changing circumstances.
• Strong organizational, planning, and follow-up skills.
• Good ability to quickly gather facts, analyze problems, and provide root cause solutions.
• Ability to work evenings, nights, and holidays.
• Ability to work overtime with short notice.
• Ability to lift and move equipment weighing up to 30 lbs without mechanical assistance.

Responsibilities

• Provide IT support for internal users via phone, email, and remote support utilities.
• Provide 2nd level end user support for user administration, general systems access, client devices, software, and applications.
• Assist with troubleshooting for 2nd and 3rd level supporters.
• Provide 2nd level support for telecommunication, network, and server hardware & systems.
• Assist with the deployment, configuration, and installation of end user client devices.
• Enforce the company’s IT policies and procedures.
• Use corporate IT service desk system to create/update tickets for incidents and service requests.
• Collaborate with IT organization members to improve service levels.
• Work with local contractors for installation and troubleshooting of IT equipment.
• Manage and maintain IT assets and inventory.
• Participate in large scale equipment moves and technology refreshes.
• Promote a compliance culture and adhere to the Rolls-Royce Code of Conduct.
• Perform special projects as required.

Benefits

• Comprehensive and competitive Total Rewards package including base pay and discretionary bonus plan.
• Health, dental, vision, disability, life and accidental death & dismemberment insurance.
• Flexible spending account and health savings account.
• 401(k) retirement savings plan with a company match.
• Employee Assistance Program.
• Paid Time Off and certain paid holidays.
• Paid parental and family care leave.
• Tuition reimbursement.
• Long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees