Sr. IT Manager - Integration

EverBank•Jacksonville, FL

About The Position

Sr. IT Manager The IT Manager manages all processes, operations and teams within the Information Technology department. This job participates in determining the Information Technology needs of an organization and is responsible for managing a team that implements solutions to fulfill the organization's information systems requirements. Key Responsibilities and Duties Manages and monitors the successful delivery of Information Technology services for the organization’s hardware, software and network technologies. Maintains Information Technology teams and systems to ensure that the area's technological level is up to date by implementing new procedures and techniques related to Information Technology. Provides input into the team's project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. Completes cost/benefit analyses for proposed IT projects as input to the organization’s IT roadmap. Sets Information Technology goals and objectives for team members for achievement of operational results. Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team. Additional Information Key Responsibilities: Integration Strategy & Architecture Lead the strategy, design, and roadmap for enterprise integrations across multiple systems and platforms. Define integration patterns using API Gateway, Kafka, Event Streaming, and microservicesâbased orchestration layers. Own and govern the integration architecture ensuring secure, scalable, and standardized connectivity. API & Gateway Integration Management Oversee development of RESTful API integrations using enterprise API Gateway platforms (e.g., Apigee, Kong, Mulesoft, AWS API Gateway). Define API governance, lifecycle management, versioning, and performance standards. Collaborate with application teams to onboard services into the API ecosystem. Kafka & Event Streaming Design and manage realâtime data integrations using Kafka topics, connectors, schemas, and streaming pipelines. Establish governance for event creation, publishing, consumption, retention, and monitoring. Ensure highâavailability, performance tuning, and operational readiness for Kafka-based integrations. Orchestration Layer Design & Management Build and manage orchestration workflows using enterprise workflow orchestration platforms (e.g., Camunda, Temporal, Airflow). Standardize the orchestration layer to streamline crossâsystem processes, including retries, error handling, and logging. Partner with engineering teams to ensure orchestrated workflows support business SLAs and operational continuity. Operational Integration Model Develop and maintain an Operational Integration Management Model (support model, runbook, SLAs, monitoring, escalation pathways). Establish integration observability: logging, tracing, alerting, and KPI dashboards. Lead incident management, root cause analysis (RCA), and continuous improvement for integration reliability. CrossâFunctional Leadership Serve as the primary liaison between engineering, product teams, operations, and security for integration priorities. Lead and mentor a team of integration engineers, architects, and specialists. Provide executive-level reporting on integration roadmap, risks, and performance metrics.

Requirements

5+ years of experience in systems integration, enterprise architecture, or API engineering
Strong hands-on experience with API Gateways, REST APIs, OAuth/Token Auth, and related integration patterns.
Advanced experience with Apache Kafka, including topic management, schema registry, consumer groups, and streaming frameworks
Experience designing and managing orchestration platforms/workflows
Strong understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
Proven track record building operational support frameworks (SLAs, monitoring, runbooks)
Excellent leadership, communication, and cross-functional collaboration skills

Nice To Haves

Experience with microservices architecture and containerization (Docker / Kubernetes).
Prior experience integrating ERP, CRM, and Core enterprise applications.
Familiarity with DevOps, CI/CD pipelines, and automation frameworks.
Certification in integration platforms (Mulesoft, Kafka, API Gateway tools) is a plus

Responsibilities

Manages and monitors the successful delivery of Information Technology services for the organization’s hardware, software and network technologies.
Maintains Information Technology teams and systems to ensure that the area's technological level is up to date by implementing new procedures and techniques related to Information Technology.
Provides input into the team's project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Completes cost/benefit analyses for proposed IT projects as input to the organization’s IT roadmap.
Sets Information Technology goals and objectives for team members for achievement of operational results.
Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
Lead the strategy, design, and roadmap for enterprise integrations across multiple systems and platforms.
Define integration patterns using API Gateway, Kafka, Event Streaming, and microservicesâbased orchestration layers.
Own and govern the integration architecture ensuring secure, scalable, and standardized connectivity.
Oversee development of RESTful API integrations using enterprise API Gateway platforms (e.g., Apigee, Kong, Mulesoft, AWS API Gateway).
Define API governance, lifecycle management, versioning, and performance standards.
Collaborate with application teams to onboard services into the API ecosystem.
Design and manage realâtime data integrations using Kafka topics, connectors, schemas, and streaming pipelines.
Establish governance for event creation, publishing, consumption, retention, and monitoring.
Ensure highâavailability, performance tuning, and operational readiness for Kafka-based integrations.
Build and manage orchestration workflows using enterprise workflow orchestration platforms (e.g., Camunda, Temporal, Airflow).
Standardize the orchestration layer to streamline crossâsystem processes, including retries, error handling, and logging.
Partner with engineering teams to ensure orchestrated workflows support business SLAs and operational continuity.
Develop and maintain an Operational Integration Management Model (support model, runbook, SLAs, monitoring, escalation pathways).
Establish integration observability: logging, tracing, alerting, and KPI dashboards.
Lead incident management, root cause analysis (RCA), and continuous improvement for integration reliability.
Serve as the primary liaison between engineering, product teams, operations, and security for integration priorities.
Lead and mentor a team of integration engineers, architects, and specialists.
Provide executive-level reporting on integration roadmap, risks, and performance metrics.