Sr. IT Engineer

InStride•Los Angeles, CA

1d•$80,000 - $110,000•Remote

About The Position

At InStride, people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. Reporting to the Manager of IT Operations, the Senior IT Engineer will be responsible for improving, scaling, and maintaining InStride’s technology ecosystem across identity, endpoints, SaaS applications, and integrations. This role partners closely with Security, Product & Technology, Legal, and all internal teams to ensure our systems are stable, secure, and aligned with business needs. The ideal candidate combines deep technical expertise with strong business acumen and cross-functional partnership. They excel at navigating complex, interconnected systems, architecting scalable solutions, and creating a frictionless, secure technology experience for all InStride employees. To excel in this role, you must bring deep experience operating within a SaaS-first environment and be comfortable navigating complex, interconnected systems. Success requires strong technical judgment, the ability to design scalable and secure solutions, and a structured approach to solving issues across identity, endpoints, and cloud applications. You should thrive in a collaborative environment, communicate clearly with technical and non-technical partners, and approach challenges with a mindset focused on improving systems, reducing friction, and enabling a seamless experience for all InStride employees.

Requirements

SaaS First IT Expertise: Experience supporting and scaling cloud-based corporate environments. You understand identity flows, automation patterns, integration points, and how to troubleshoot issues across a distributed, modern SaaS ecosystem.
macOS Administration + Modern Apple MDM: Hands-on experience managing macOS devices at scale through an Apple-focused MDM such as Kandji or Jamf. You have expertise with bash scripts, enrollment workflows, configuration profiles, security baselines, and lifecycle management.
Okta Administration + SSO/SCIM Integrations: Operational experience administering Okta as the identity backbone of an organization. You know how to configure OIDC/SAML apps, understand Role-Based Access Control (RBAC), implement SCIM provisioning with modern RBAC practices, maintain identity/security policies, and build lifecycle automations with Okta Workflows.
AWS Identity & Access Management (IAM): Experience managing identity and access across AWS environments, including IAM roles, policies, permission boundaries, and multi-account access patterns. Ability to partner with Security and Engineering to maintain secure, scalable access models.
Cross-System Troubleshooting & Solutioning: Ability to diagnose and resolve issues across identity, endpoints, SaaS applications, integrations, and networks. You think in systems, break down complex problems into clear steps, and collaborate cross-functionally to deliver scalable, long-term solutions.
Clear Communication & Business Acumen: Strong ability to understand business needs, articulate technical considerations, evaluate options, and communicate recommendations clearly across departments.
Project Management and Execution: Designs strong project plans, effectively mobilizes colleagues across teams, and ensures the work is completed on time and to a high standard
5+ years of IT experience, with at least 3+ years operating in a SaaS-first environment
Deep experience managing and troubleshooting macOS and Windows OS and identity-centric ecosystems
Strong understanding of how systems interact and how identity flows across tools
Experience creating configuration profiles, CIS security baselines, and Apple MDM workflows
Proficiency in administering Okta, including SSO, provisioning, security policies, and Workflows
Familiarity with AWS Identity and Access Management (IAM), including roles, policies, and secure access workflows
Proven ability to document and translate complex technical requirements into actionable work
Experience managing complex IT projects and initiatives across teams
Excellent communication and interpersonal skills, with the ability to engage partners at all levels
Strategic thinker who aligns technical decisions with business objectives
A collaborator who builds effective cross-functional relationships and contributes to team culture
Comfortable working through ambiguity and designing solutions that scale

Responsibilities

Administer Okta, including SSO configurations, provisioning workflows, app integrations, and security controls
Create a seamless and stress-free Day 1 experience for new employees by ensuring all accounts, devices, and access are fully prepared, tested, and ready before their start date.
Manage macOS and Microsoft fleet lifecycle through Kandji, InTune, or equivalent MDM: enrollment, compliance, profiles, patching, security baselines
Support AWS identity and access management by maintaining IAM roles, policies, and secure access configurations across multi-account environments
Maintain a consistent and secure identity posture across systems and environments
Demonstrate proficiency with Jira Service Management and collaborate closely with the IT Engineer to ensure requests are triaged efficiently, SLAs are met, and overall service quality remains high
Troubleshoot and resolve complex issues across identity, endpoints, SaaS apps, integrations, and networks
Partner cross-functionally to evaluate requests, understand requirements, and deliver scalable solutions
Improve and simplify IT operations by designing, implementing, and maintaining scalable automations that reduce manual effort, eliminate friction, and enhance overall operational efficiency
Collaborate with Security to strengthen system posture and maintain compliance alignment
Support integration design across corporate systems to improve data quality, workflows, and user experience
Help maintain a strong remote-first culture by ensuring clear communication, enabling seamless virtual collaboration, and designing IT processes that support distributed employees with consistent, high-quality experiences
Improve IT team efficiency by creating playbooks, standardizing processes, and documenting best practices
Collaborate with internal teams to explore and implement innovative technology solutions, including AI-driven agents and automation tools, that enhance productivity, streamline processes, and support a high-performing remote-first culture.

Benefits

401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits
eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program

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