Sr IT Engineer ( IT Service Management and CMDB)

Honeywell International • Phoenix, AZ

122d • Hybrid

About The Position

As a Sr.IT Engineer here at Honeywell, you will be responsible for designing, maintaining and managing the full lifecycle of Configuration Items (Server Class), processes, workflows and governance influence. Your expertise will play a critical role in optimizing and maturing our Configuration Management System and ensuring seamless integration with existing systems and processes. In this role, you will impact on the efficiency and scalability of our IT operations, enabling our teams to leverage a diverse range of technologies effectively and securely. You will report directly to our Sr. IT Supervisor, and you'll work out of our Phoenix, AZ or Charlotte, NC or Atlanta, GA location on a Hybrid work schedule. Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F. In this role, you will impact the reliability and performance of our IT systems, ensuring that our technology supports the needs of the business and enhances productivity across all departments.

Requirements

• 3+ years of experience in IT service management and CMDB administration.
• Strong knowledge of ServiceNow platform and CMDB best practices.
• Proficiency in data management and configuration management processes.
• Experience with ITIL framework and service management principles.

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in managing large-scale CMDB implementations.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Server lifecycle management encompasses the comprehensive process of managing a server's journey from deployment to its eventual retirement, encompassing all stages of its operational life.
• Server Decommissioning
• Server Evergreen
• CMDB Data Stewardship
• Data Governance
• Asset Tracking
• Technical Debt Reduction
• GRE Activities
• Mentoring Junior Engineers
• Develop training materials and Ongoing Knowledge Transfer
• Daily Management of IT Direct Tickets

Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree