Sr. IT Engineer - IAM

SHI International•Austin, TX

3d•$120,000 - $180,000•Hybrid

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Senior IT Engineer designs and manages systems architectures across Windows, Linux, and cloud platforms like Azure and AWS, ensuring integration and efficiency while implementing best practices in security and compliance. This role involves conducting research on emerging technologies, triaging issues, automating processes, and monitoring IT components for continuous availability. The ideal candidate will manage incident resolution, provide mentorship to junior engineers, and utilize tools like ServiceNow to track changes and adhere to change management processes. This position is required to report to our Somerset, NJ or Austin, TX location on a hybrid basis.

Requirements

Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required
3-5 years of experience with scripting and automation; Bash, Python, PowerShell preferred
3-5 years of experience managing and troubleshooting Windows and Linux operating systems
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate
Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Intermediate
Familiarity with tools such as Puppet, KernelCare, Tenable, and/or Tanium for automating and managing cloud environments. - Intermediate
Understanding of directory services such as Active Directory and LDAP for efficient user and resource management. - Intermediate
Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams preferred - Intermediate

Responsibilities

Design and manage systems architectures, ensuring integration and efficiency across Windows, Linux, and cloud platforms like Azure and AWS.
Conduct research on emerging technologies and provide recommendations to management for potential adoption.
Perform triage on issues, offer technical solutions, and maintain awareness of software releases and updates.
Implement best practices in security, governance, and compliance across infrastructure environments.
Develop and execute scripts for automation of repetitive processes to enhance operational efficiency.
Monitor IT components and applications for trend analysis and ensure continuous availability.
Utilize ticketing systems like ServiceNow to manage and track issues and changes.
Adhere to change management processes to minimize disruptions during system changes or upgrades.
Represent the team in major incident management, perform root cause analysis, and drive resolutions.
Provide mentorship and guidance to junior engineers, fostering their technical development.