Sr. IT End User Computing Engineer

Lovesac Furniture Co.-posted 7 months ago
$78,000 - $95,000/Yr
Full-time • Mid Level
Stamford, CT
Furniture, Home Furnishings, Electronics, and Appliance Retailers
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Currently we are seeking to hire a Sr. IT End User Computing Engineer to be the on-site point of contact for all things IT within our new corporate headquarters located in Stamford, CT. Our new corporate headquarters will serve as an innovative state of the art facility designed as a collaborate space for our #LovesacFamily to come together, learn, and inspire each other and ultimately mankind. As our Sr. IT EUC Engineer, you will be the sole on-site Engineer responsible for all things IT from escalated helpdesk support to designing and leading continuous improvement programs that enhance the technological capacity and efficiency of the team. If you're an End User Computing Engineer with a passion for people, innovation and continuous improvement, we'd love to speak with you! This position is onsite 5 days a week and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

  • Serve as subject matter expert and lead technology portion of IT/Business projects.
  • Own process improvement/modification, testing and implementation per Lovesac's SLDC framework.
  • Code, test and deliver automation jobs to execute repeatable tasks and processes.
  • Lead vendor meetings to evaluate and maintain operational effectiveness of assigned technology(s).
  • Analyze and provide recommendations for improvement and optimization of existing and new software/technology to ensure the continued success of the team and the company.
  • Design and execute testing and deployment plans to complete production implementations.
  • Participate in Systems Design, management plans and the Architecture Review Board as needed.
  • Administer our MDM platform, ITAM platform, JIRA and various vendor portals.
  • Provide advanced technical support for diagnosing problems, identifying solutions and answering questions promptly.
  • Manage the provisioning, updating, tracking and deprovisioning of all user devices.
  • Oversee security, user permissions and solution designs as it relates to our device ecosystem.
  • Code, test and deliver workflow automations to execute repeatable tasks in JIRA and powerscript.
  • Support installation, configuration, security and maintenance of patches and updates for our hardware platforms.
  • Analyze usage behaviors and trends to proactively improve user experience in relation to hardware.
  • Own reporting to company management about hardware and telecom use.
  • Cultivate long term relationships with service providers that support the needs of the EUC group.
  • Provide escalated level 3 support to the Service Desk to help diagnose problems, identify root causes and design solutions.
  • Lead patch and version upgrades including testing, implementation and backout planning.
  • Actively mentor team members in best practices and processes to ensure the most effective use of tools and processes.
  • Bachelor's Degree in IT, Computer science preferred.
  • Must possess a minimum of 5+ years of experience working with ITAM, Airwatch/inTune, JIRA, and any of the major telecom vendors.
  • Must be able to work onsite 5 days a week and any additional days as needed to support in person events and meetings.
  • Must have extensive knowledge about best practices for maintaining information security.
  • Able to work in a team and produce quality output under tight deadlines.
  • Self-motivated and strong analytical skills.
  • Attention to detail, prioritization skill and time management.
  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapts to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.
  • This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.
  • Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite.
  • Annual Bonus Program
  • Annual and Inaugural Grant Equity Awards
  • 401K Matching Contribution
  • Financial Wellness Tools
  • Sales Incentive Program
  • Medical, Dental, Vision, Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • Life/AD&D, Short Term and Long-Term Disability
  • Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire
  • 8 paid company recognized holidays
  • Summer Flex Time
  • Pet Insurance and generous Associate Discounts
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