This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Helps to identify, communicates, and resolves issues to maximize the benefit of information technology systems. Participates in technical research and development to continue innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Oversees architecture and engineering management processes within infrastructure and operations. Provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management. Assists project teams with technical issues in the initiation and planning phases of our standard project management methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle.