SR IS SUPPORT TECH

UHS•Washington, DC

38d

About The Position

The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia. GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience. In addition, GW Hospital receiving “High Performing” designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke. Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology’s National Cardiovascular Data Registry (NCDR) Chest Pain – Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line. "At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients," says Ulises Torres, MD, Chief Quality Officer at GW Hospital. "These recognitions by U.S. News & World Report, which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care.” Children’s National Hospital, GW Hospital’s NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report. In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center. The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research We are seeking an experienced Senior Information Services Support Technician to provide support to individual users of IS equipment and technology. As a GWU Hospital employee you will be part of an exceptional team with the following benefit offerings: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

Requirements

Bachelor’s degree in information technology or related field from an accredited college or university required.
Minimum 5 years’ experience troubleshooting complex network, hardware, software, and printing problems.
Experience in acute care hospital environment.
Must have good judgment in defusing/mitigating serious customer relations issues.

Responsibilities

Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals.
Supports troubleshooting and resolves end user hardware and software issues and provides recommendations as required.
Installs and sets up new computer systems for testing and loading software. Installs software and troubleshoots software problems.
Answers the IT Service Center phone and checks email account, makes recommendations and troubleshoots user issues to resolution. Documents into the ticket tracking system.
Acts as the escalation point for customer relations matters and problem resolutions.
Trains new account users and verifies that access and security of Information Services resources are properly maintained according to established organizational policies and procedures.
Helps to train new staff on IT Service Center operations and tasks.
Assists the Information Technology Service Center manager with department processes to ensure service level and operational level standards.
Provides on-call after-hours support as required.