Sr Integrated Eligibility Systems Trainer

AHU Technologies • Washington, DC

1d

About The Position

Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting MAGI, SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the Client Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows: Analyze, design, develop, and test industry-standard training materials in support of ongoing continuing improvement and new releases. Provide hands-on support for frontline workers and their supervisors. Deliver quality training with measurable outcomes. Conduct post-training assessments, including observations. Assist in establishing best-practices for Level 1, Level 2, and Level 3 assessments. Analyze system support tickets to identify training and support needs. Mentor other eligibility trainers in best practices for adult learning.

Requirements

• 16+ yrs planning, coordinating, and monitoring project activities
• 16+ yrs leading projects, ensuring they are in compliance with established standards/procedures
• Bachelor’s degree in IT or related field or equivalent experience
• Experience presenting information and/or delivering in-person training.
• Prof. with a wide variety of technology and software including Word, Excel, Access, PowerPoint, Outlook, Acrobat, Skype for Business, Visio, Snag etc.
• Expert knowledge of the principles and practices of adult learning.
• Advanced knowledge of instructional methods and training techniques.
• Ability to facilitate training sessions.
• Ability to evaluate the effectiveness of training techniques.
• Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience.
• Ability to manage multiple & competing priorities with short deadlines. Ability to use judgment & critical thinking to interpret, prioritize& follow policy
• Experience training the IBM Cúram CGISS and HCR modules.
• Experience training Integrated Eligibility systems to frontline workers.
• Experience with SNAP, TANF, and Medicaid programs and policy.
• Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g., Articulate or comparable platforms)
• Candidates should possess experience conducting user acceptance testing (UAT), and the ability to design, build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Responsibilities

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, coordinates, and monitors project activities.
• Develops technical applications to support users.
• Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life-cycle is in compliance with District standards and procedures.

What This Job Offers

• Career Level: Mid Level