Sr. Infrastructure Manager

Wheels Up Partners • Chamblee, GA

8d • $135,000 - $180,000

About The Position

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer. Role Overview: What You’ll Be Doing The Senior Infrastructure Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes managing network systems, servers, cloud platforms, and data centers to ensure high availability, security, and scalability. The role requires strategic leadership, technical expertise, and cross-functional collaboration to support business continuity and growth.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5–7 years of experience in IT infrastructure management, including cloud and on-prem environments.
• Strong knowledge of networking, virtualization (VMware/Hyper-V), and server technologies.
• Experience with ITSM tools (e.g., ServiceNow), monitoring platforms, and automation frameworks.
• Excellent problem-solving, communication, and project management skills.

Nice To Haves

• Certifications such as ITIL, PMP, CCNA/CCNP.
• Experience with Azure, AWS, and hybrid cloud architectures.
• Deep knowledge and experience with endpoint security, MDM platforms (e.g., Intune), and VPN deployments.
• Implement and manage Mobile Device Management (MDM) platforms to ensure secure and compliant mobile access.
• Knowledge and experience in setting and managing large scale networks and infrastructure.
• Proven ability to lead cross-functional teams and manage vendor relationships.
• Good communicator with strong people skills.
• Ability to help create a process when one does not exist and/or improve a process to achieve optimal operational efficiencies.
• Good to excellent documentation skills.
• Strong supervisory and management skills.
• Ability to lead and motivate individuals and teams to achieve program and project objectives.
• Ability to effectively manage and lead assigned staff.
• Ability to manage and track assigned budget.
• Project Management experience preferred.

Responsibilities

• Lead infrastructure operations across network, server, storage, and cloud environments.
• Manage system performance, availability, and reliability through proactive monitoring and optimization.
• Oversee infrastructure projects including upgrades, migrations, and new deployments.
• Implement and maintain cybersecurity protocols, disaster recovery plans, and compliance standards.
• Coordinate with vendors and service providers for hardware/software procurement and support.
• Develop and maintain documentation for infrastructure architecture, processes, and policies.
• Provide technical leadership and mentorship to infrastructure and support teams.
• Collaborate with IT leadership to align infrastructure strategy with business goals.
• Participate in the hiring process, develop and execute training plans that produce a high performing Service Desk team
• Develop direct reports by coaching and mentoring staff by providing feedback, understanding motivators, and aligning them with the overall goals of the team
• Provide hands on technical leadership across the Service Desk while delivering exceptional service that follows our ticket handling process
• Provide leadership to ensure critical monitoring and tickets are escalated in a timely manner while maintaining good internal communications and follow through from triage until resolution
• Assist or lead in IT projects or initiatives as needed
• Ensure maintenance and improve our knowledge base
• Ensure departmental policies and procedures are followed
• Maintain cooperative working relationships with employees and vendors
• Ensure a safe and healthy workplace

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees