Sr Infrastructure Engineer

Resideo•Charlotte, NC

16h

About The Position

The Sr Infrastructure Engineer works under the direction of the Infrastructure Manager and will support our internal operations and customers. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities. Resideo Technologies is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. They focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Their products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Resideo has a global team of more than 14,000 employees and is planning to spin off ADI Global Distribution and establish it as a separate, publicly traded company, targeted for completion in the second half of 2026.

Requirements

8+ years of IT experience
5+ years of experience leading implementation and design projects
Design and management of Microsoft Windows Active Directory topologies
Role-Based security design and group policy management
In-depth knowledge of M365 and Microsoft SQL
In-depth knowledge of Microsoft Azure / Intune
In-depth knowledge of VMware vSphere 7.0 and above including design, implement and manage
In-depth knowledge of Physical/Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)
Backup Infrastructure Design and Management

Nice To Haves

Disaster recovery planning and implementation
Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
Familiarity with DNS, DHCP, and TCP/IP
Switching and routing topologies (VLAN, basic routing protocol knowledge)
Former Managed Services experience preferred
Knowledge of Apple OS and Devices a plus
Knowledge of Managed Services ticketing systems, change controls, Agile framework

Responsibilities

Design, implement, and continuously improve technical solutions that enhance system reliability, performance, and scalability across customer and internal environments
Architect and maintain strong working relationships with customers and internal stakeholders to align technical solutions with business needs
Evaluate, adopt, and integrate emerging technologies into existing infrastructure to drive innovation and operational efficiency
Collaborate cross-functionally to design and deliver solutions, while also independently owning and executing technical initiatives end-to-end
Design and manage structured workflows for task tracking, change management, and operational visibility through ticketing and change control systems
Identify systemic and operational deficiencies, perform root cause analysis, and implement corrective engineering solutions to prevent recurrence
Lead incident analysis efforts by investigating underlying technical issues and designing long-term fixes rather than temporary resolutions
Engineer and implement solutions to recurring technical challenges, reducing reliance on reactive support models
Develop and optimize queue and workload management processes to meet SLA objectives through automation, prioritization strategies, and continuous improvement
Design and standardize operational procedures, escalation paths, and documentation frameworks to ensure efficient and scalable workflows
Build, maintain, and automate operational checklists and validation processes to ensure consistency and system integrity
Own the design, accuracy, and lifecycle management of configuration data within the CMDB to support infrastructure visibility and governance
Implement and manage cybersecurity controls, ensuring systems are hardened, compliant, and continuously updated against emerging threats
Design and execute patch management strategies for operating systems and third-party applications to maintain security and system stability
Participate in on-call engineering rotation, taking ownership of critical system issues and driving resolution through technical expertise and system-level improvements