Sr. Information Systems Support Specialist

Mizkan America • Brunswick, GA

268d

About The Position

Are you a self-starter with a curious mind and need to solve problems? If you said yes and are interested in growing your career, while being the frontline IT resource for our employees, this might be the role for you. PAR Systems is a world leader in the design and development of cutting-edge software, automation, and control systems in a variety of industries, including Life Science, Aerospace, Nuclear and Marine. Our focus on technology, quality, and new ideas extends beyond our products, as we look to add diverse, dynamic, and dedicated people to our company. As a Sr. Information Systems Support Specialist, you will work closely with the IT team and serve as the primary interfaces with employees onsite and virtually. You'll help ensure our teams have the tools and resources to meet our customer needs with a fun mix of hands-on and virtual technical troubleshooting - from workstations, to printers to performing initial triage of hardware, software, networking, telephone issues, the experience you'll gain is endless.

Requirements

• 5+ years of experience in help desk tier 1 support (i.e., Active Directory, Exchange, Office 365, MS Teams, Windows 10 operating systems, SolarWinds Help Desk or equivalent system, LogMeIn Rescue).
• 2+ years mentoring other tier 1 technicians and guiding local onsite support.
• Ability to build relationship with all levels of employees including senior leaders.
• Ability to communicate effectively with non-technical users.
• Ability to provide after-hours support for emergencies as needed.
• Basic understanding of network infrastructure and wireless systems.
• Associate's or other Technical Degree/Certification.

Nice To Haves

• Basic knowledge of configuring deployment tools such as PDQ Deploy or InTune, Microsoft Server 2019, VEEAM, Virtual Environments, Group Policy Objects, etc.
• Basic knowledge of security frameworks such as NIST 800-171 and CMMC requirements.
• Familiarity with various Engineering software solutions.

Responsibilities

• Mentor and guide level 1 support technicians locally, ensuring they provide high-quality service.
• Provide level 2-3 technical support, handling more complex issues that require advanced expertise.
• Perform initial triage of hardware, software, networking, and telephone issues.
• Escalate issues to senior IT staff when necessary and coordinate with them to ensure timely resolution.

Benefits

• 401(k) & matching
• Medical, Dental, Vision Insurance
• Disability & Life Insurance
• PTO, Paid Holidays, & Parental Leave for both Parents
• Tuition & Relocation Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Associate degree