Sr Information Specialist - New Jersey
About The Position
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. Work Location & Schedule: This is a 5 days office-based position in Parsippany, NJ. Occasional travel to our local offices and periodic travel to corporate offices will be required depending on business needs. Relocation is not offered. We currently have an exciting opportunity for a Senior Information Specialist to join the current team in Parsippany, NJ. The Senior Information Specialist acts as a liaison between corporate Information Services and the Operation offices, building a positive and productive relationship with their customers by establishing trust and being responsive to their needs. By accurately representing those needs and requirements to appropriate support teams, the Sr. Information Specialist will also establish themselves as an advocate for their customers. Making the customer central in their thoughts and explicit in their actions, the successful candidate will establish the foundation for professional credibility by ensuring follow through on their commitments and deadlines. By providing quality support for both the information technology infrastructure and the end-user computing environment, you will further develop strong relationships within the Operation. This includes, but is not limited to, technical support for employee PC hardware and software, end-user guidance in the use of desktop software tools, IT support for a variety of employee training initiatives, hybrid meeting support as well as local interface to 3rd party technology vendors and service providers. There is also a limited amount of localized application/tool development specifically geared towards process efficiency in the FM Operations locations.
Requirements
- 2+ years of experience in information technology or a related field.
- Highly Motivated
- Excellent customer service and interpersonal skills.
- Well-developed and effective oral and written communication skills.
- Ability to work autonomously with minimal supervision or in a team environment and an ability to balance conflicting priorities.
- Ability to determine priorities, develop local strategies, procedures and work practices, and manage small scale localized projects.
- Well-developed presentation skills in order to help facilitate and/or deliver information technology training programs.
- Excellent organizational skills.
- Knowledge in supporting a Windows based client computing environment
- Ability to install and configure laptop, desktop and server computers, printers, and other peripherals.
- Broad range of telecommunications, network, and desktop computing knowledge.
- Significant user support experience
- Solid analytical and problem-solving abilities.
- Well-developed hardware troubleshooting skills in a managed computing environment (e.g., Active Directory)
- Ability to effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support.
- Bachelor's degree in computer science or another technical discipline
- CompTIA A+ (or equivalent) certification, or appropriate industry experience.
Responsibilities
- Acts as a liaison between corporate Information Services and the Operation offices
- Building a positive and productive relationship with their customers by establishing trust and being responsive to their needs
- Accurately representing those needs and requirements to appropriate support teams
- Advocate for their customers
- Providing quality support for both the information technology infrastructure and the end-user computing environment
- Technical support for employee PC hardware and software
- End-user guidance in the use of desktop software tools
- IT support for a variety of employee training initiatives
- Hybrid meeting support
- Local interface to 3rd party technology vendors and service providers
- Localized application/tool development specifically geared towards process efficiency in the FM Operations locations.
Benefits
- eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs (including medical, dental and vision coverage), a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
