Sr. In-Service Fleet Quality Engineer, Amazon Prime Air

Amazon•Seattle, WA

About The Position

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Prime Air is seeking an experienced Quality Engineer to oversee Prime Air Drone delivery operations by meeting regulatory, quality, and compliance requirements of Unmanned Aircraft System (UAS) also known as Drone. In this role you will be responsible for overseeing quality, safety, and regulatory compliance of drone delivery operations by meeting Part-135 and other regulatory FAA (Federal Aviation Administration) requirements to ensure successful in-service fleet operations.

Requirements

Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in creating process improvements with automation and analysis
Bachelor's degree in Mechanical or Electrical Engineering or a related field
6+ years of quality assurance engineering experience
Experience in compliance, audit or risk management
Experience working with interdisciplinary teams to execute product design from concept to production
Experience with the project management of technical projects

Nice To Haves

Master's degree in Mechanical or Electrical Engineering or a related field

Responsibilities

Work with Engineering teams (hardware & software), flight testing, fulfillment center delivery operations, Program Managers, and supply chain teams to execute in-service quality goals.
Work closely with Flight Standards & Publications team collaborating on review and approval of Flight operations Manuals and checklists.
Ensure compliance to drone delivery & maintenance operations by overseeing the Continuing Analysis and Surveillance System (CASS) program in accordance with 14 CFR Part 135.
Ensure continuous monitoring and analysis of operational data for safety, quality, compliance, to report metrics in dashboard formats.
Leverage expertise in statistical analysis to drive root cause investigation using tools like 8D, RCA, CAPA, COE, etc to resolve quality & compliance issues.
On a daily basis, report commercial operations quality, compliance, and technical publication activity stemming from in service fleet operations especially issues impacting delivery performance and efficiency.
Ensure compliance with safety, regulatory, and environmental standards across all operational sites.
Conduct compliance, safety, and quality audits to ensure compliance with FAA regulations (e.g., Part 107, 135, etc).
Interface with FAA inspectors and support FAA audits.
Conduct Audits, report findings, and close audit gaps/findings in a timely fashion by working with cross-functional teams.
Report In-Service Quality team's progress in WBR, MBR, QBR forums.