Sr Implementation Manager

HealthEquity

1d•Remote

About The Position

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. The Sr Implementation Manager is responsible for the strategic organization and execution of all tactical tasks related to the implementation, including funding arrangements, plan design and technical integration associated with each deployment. This person should possess great cross-functional leadership and teamwork skills all the while providing exception customer service to internal and external clients. Using a consultative approach, this person will onboard our midsize clients, develop and document a plan design to meet their business requirements, create and maintain a formal project plan, and deliver on quality execution and employer satisfaction. This person will be required to move projects forward amidst ambiguous client expectations. This person will assist with the standardization of tools and processes used by the team and contribute to team trainings, documentation and lead departmental initiatives. The combination of product, program and system knowledge, interpersonal communication, social skills, a strong sense of initiative and drive to get the job completed will be critical.

Requirements

3+ years of client service experience within benefits industry
1+ years of experience with special projects, possesses project management skills and effective project tracking
Bachelor’s degree or equivalent work experience
Experience with project management tools required, such as Workfront and Monday.com
Direct client facing and implementation/project management delivery experience
Always maintains a professional composure
Ability to work in a fast-paced, high stress and high-demand environment especially during peak times
Multi-tasking ability with an attention to detail
Capable to develop and maintain strong relationships
Passionate and dynamic about making a difference for our clients in their health plans
Adept at learning new products and services to deliver remarkable results consistently
Ability to transition quickly to new responsibilities and changes in process
Active listener, ability to ask probing questions and capable of influencing
Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools
Capable to work independently, self-motivated and organized and can problem-solve complex problems
Prioritizes to accomplish work in a timely and successful manner

Responsibilities

Identify client nuances, plan requirements, and contractual commitments to create non-standard solutions.
Implementation manager is responsible for coordinating and planning with all levels of internal and external partners including cross-functional teams, clients, Third Party Administrators, brokers, and external partners.
Lead client advocate throughout the implementation while maintaining project management standard methodologies to keep leadership and key partners informed of progress, risk assessments and executive summaries, as appropriate. Proactively identify factors jeopardizing the project and leverage internal resources, and client contacts to assess and mitigate further issues before looping in internal leadership.
Develop unique project specifications and objectives from initiation to delivery for implementation projects of moderate complexity with standard and non-standard solutions for both new and existing clients.
Own the discussion through a consultative approach and suggest solutions with key partners for standard and customized plan design. Collaborate with clients and/or cross-functional teams to produce functional specifications, design documents, and other blueprints for the project. Define scope of efforts required to meet objectives and create comprehensive project timelines. This includes analyzing, reviewing, and forecasting project expenditures and mitigating scope creep.
Responsible to drive project team and partners down the critical path by preparing and regularly maintaining project plans after aligning on necessary project steps, activities, the sequence of events, critical success paths, dependencies, and the duration of tasks with all partners.
Identify and acquire appropriate resource needs, ensuring availability to support and complete project deliverables. Manage resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects. This may include collaboration with functional department managers to assemble project teams.
Identify, assign, and align on project responsibilities ensuring that activity, integration, and productivity are employed in the most efficient manner while still meeting project targets. Manage resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects to ensure that project breakthroughs are met and completed on time.
Perform various implementation tasks including plan requirement completion, business and technical data gathering, complete system configuration, communications strategy consultation and materials delivery, and web-based system demonstrations and training sessions.