At Arcadia.io, a Senior Implementation Manager (Senior IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The Senior IM provides the first interaction and touchpoint throughout the relationship. As a result the Senior IM makes a meaningful contribution to retention and the customer experience. Senior IMs have complete responsibility for the end-to-end design, execution, and management of implementation activities. Senior IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers. Senior IMs may be supported by one or more additional project managers on a given implementation depending on complexity and delivery timeline. The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.