Sr. Implementation Manager, Business Sales

T-Mobile US-posted 6 months ago
$87,600 - $157,900/Yr
Full-time • Senior
Irvine, CA
Telecommunications
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Senior Implementation Management (IM) comprises a team of field-based experts responsible for seamlessly and efficiently transitioning Enterprise, Strategic, and Government customers to T-Mobile. The Senior IM aims to deliver a world-class onboarding experience that begins at the start of the sales cycle and concludes after the customer's purchase has been fully implemented and is in use. The primary responsibility of Senior IM is to own and execute end-to-end onboarding and implementation plans for new and existing products, services, and solutions. Senior IM ensures that customers not only transition from competitor products and services to T-Mobile but also guarantees a seamless experience for end users, with no impact on their business.

  • Participate in pre-sale customer meetings, clearly articulating the value of T-Mobile implementation services and ease of switching to T-Mobile.
  • Demonstrated history of pre-sale engagement at the appropriate times.
  • Gain a deep knowledge of prospective customer's business requirements and build an implementation plan within project management tool with customer that fits their needs.
  • Own the customer on-boarding experience and execute a well-developed implementation plan.
  • Successfully lead and complete complex implementations, characterized by intricacies such as matrix management, multiple solutions within the project, multifaceted stakeholders, nuanced technical challenges, and the ability to navigate and overcome roadblocks.
  • Engage with customers within organizational project management tool in a way that will result in the ability to measure CSAT scores both during and after project completion.
  • Own the creation and delivery of complex implementation & deployment (on-boarding) plans, with timelines and milestones for transition.
  • Introduce, customize and build 'self-help' tools (apps, collateral, welcome videos, etc.) that enable program administrators to effectively manage the on-boarding process and end-user requirements.
  • Drive follow-up activities to ensure that T-Mobile has delivered on commitments during the implementation process and prior to transition to day in-life support resources.
  • High School Diploma/GED (Required)
  • Bachelor's Degree in Business, Analytics, Communications or similar (Preferred)
  • 7-10 years Business experience including prior project management and/or customer account management in either customer service or sales.
  • Demonstrated strong organizational, detail oriented and time management skills.
  • Proficiency in MS Office & other tools (Power Automate, Flow, etc.)
  • Demonstrated history of creating case-studies that can be utilized as references to aid in acquiring future business.
  • Ability to translate company strategies into organizational initiatives/activities.
  • Strong verbal and written communication skills.
  • Demonstrated ability in problem-solving and analysis.
  • Strong ability to influence others, regardless of role.
  • Strong track record in identification and mitigation of risk.
  • Superior project management skills and ability to organize and lead all facets of a project team.
  • Demonstrated SME level knowledge of solutions, technologies and systems.
  • CAPM: Certified Associate in Project Management (Preferred)
  • Project Management Professional (PMP) (Preferred)
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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