Sr. HR Representative

Ross Stores • CA

112d • $68,640 - $80,650

About The Position

The Sr. HR Representative provides counseling and administrative services to Ross associates during their regulatory and extended leave of absence (LOA). The Administrator must ensure that the leaves are administered according to Ross policy and communicated effectively. Provide guidance to Associates, HR partners and managers on Leave of Absence policies and procedures. Effectively document, analyze and resolve complex leave issues such as Accommodations and Interactive Process. Work as needed with Benefits Manager, Legal and HR partners to recommend and implement process improvements and streamline administration. The Sr. HR Representative monitors the third-party LOA vendor to ensure timely processing of leave of absence requests. Must act promptly and decisively to alleviate problems, with accuracy, sensitivity, and confidentiality.

Requirements

• Bachelor’s Degree preferred.
• Strong customer service skills with excellent problem solving.
• At least three to five years of Leave of Absence administration experience with federal and state laws related to Leave (Ex: FMLA, ADA, CA CFRA, Pregnancy, Military).
• Demonstrated ability to work independently or with a team.
• Ability to review changes in new or updated laws, analyze the impact on policies, procedures, and legal requirements.
• Ability to gather and organize information from a variety of sources, identify problem areas and make recommendations or independently execute resolutions.
• Ability to use on-line systems and databases as appropriate to support the work being performed.
• Attention to detail with accuracy.
• Good communication skills, both verbal and written, with diverse group of associates.
• Proficiency with Microsoft Office and PeopleSoft, payroll and HR Systems.
• Solid knowledge of LOA policies and applicable Federal and State regulations.

Responsibilities

• Provide support and counsel to Associates, HR staff and/or business partners regarding leave of absence process, policies/legislation and other benefit issues related to leave of absence.
• Explain benefit continuation policies to associates during LOAs.
• Work with HR staff and business partners to resolve issues, ensure timely decisions are made, and communicate resolutions to appropriate individuals.
• Research and troubleshoot escalated issues with a focus on accuracy and customer service.
• Oversee and monitor TPA performance to make sure that approvals/denials or updates are done timely and accurately.
• Participate in regular meetings with TPA if needed, address issues and work to improve customer service satisfaction and administration.
• Participate in projects as assigned. Provide input and recommendations as necessary, review and comment on written materials for content changes and clarification of policies.
• Review LOA processes to recommend or implement more efficient processes.
• Conduct the interactive process to determine whether to grant extended leaves as an ADA accommodation.
• Document interactions and work product using case management system and approved letters.
• Maintain leave of absence data by entering status changes in the Payroll System.
• If needed, work with the Pay Leave Team to ensure accurate coordination of sick/vacation and ICP payments as well as benefit deduction adjustments.
• Research and resolve any data problems.
• Provide back-up and support to the LOA team as needed.
• Perform other duties as assigned by the manager.
• Answer benefits related questions and offer guidance to associates. Establish and maintain relationships with other Health and Welfare TPA vendors.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount.
• Identity Protection.
• Associate Purchase Program.
• Benefit Hub Discount Mall.
• Employee Assistance Program.
• Commuter Benefits.
• 401K (service requirements).
• Employee Stock Purchase Program.
• Ross Cares Fund.
• College Discounts.
• Sick Pay (where legally required).
• Referral Bonuses.
• Medical/Dental/Vision Health Insurance for Full-Time Associates.
• Legal Insurance.
• Vacation Buy.
• Flexible Spending Account.
• Health Savings Account.
• Life/ADD Insurance.
• Long-Term Disability.
• Enhanced Maternity and Parental Leave Benefit.
• Vacation Pay accrued at a rate of 15 days/year.
• 15 Personal and Company Holidays.
• Bonus based on individual and business performance for AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees