Sr. HR Program Manager - Store Operations & Merchandising - Seattle, WA (Hybrid)

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

The Program Manager is part of the Merchandising and Operations HR Business Partner (HRBP) team and will play a critical role in supporting the HR leaders with operational planning and program management to ensure seamless execution of strategic HR priorities. This role will manage timelines, processes, and coordinates cross team efforts to deliver on team objectives. The Program Manager will be core to the day-to-day operations enabling the HR VP to focus on HR strategy and longer-term vision. They will work closely with the HR COE, HRBPs and other stakeholders to ensure alignment across teams. The ideal candidate will have experience in standards of program management, concepts, and principles with the ability to independently manage small programs. They will have experience leveraging data to evaluate program effectiveness, inform recommendations, and communicate progress. A day in the life... Prepare People Dashboards for client groups, including key HR metrics. Partner with HR Directors and COE teams to validate explanations for trends and outliers. Work with Finance team to enhance insight into Labor Cost. Aligning HR work across the Merch and Operations HR team into a cohesive, actionable roadmap and calendar to ensure HRBP team can effectively deliver and support the business. Facilitate process efficiencies to enable the HR team to focus on strategy and client support by managing operational details and logistics. Own coordination of regular Talent processes across the Merch and Ops HR Business Partner team, including preparation of Pay & Performance calibration sessions. Provide support to the HRBP team by creating presentation templates and data analyses. Manage the Voice of the Employee (Employee Survey) process across the Merchandising and Operations HR Business Partner team. Create templates, provide data analysis, and support preparation of materials across client groups. Monitor set up and follow-through of action plans. Support HR priorities and Merchandising and Operations HRBP People Plan activities. Monitor progress against goals. Support stakeholder alignment by organizing meetings, synthesizing inputs, and managing follow-ups to ensure accountability. Support Performance Management activities as needed. Develop and own Team SharePoint as centralized data repository and resource. Support ad hoc projects, as needed.

Requirements

5+ years of combined HR / project / program management experience
Experience in partnering with business leaders to drive outcomes
Strong organizational skills with attention to detail; capable of synthesizing information and creating & optimizing processes
Ability to work independently, take ownership of deliverables, and proactively address challenges
Clear and effective verbal and written communication skills, with the ability to synthesize complex information into clear, actionable plans at the appropriate level of detail based on the audience
Strong analytical and data interpretation skills with an ability to apply insights to influence decisions
Strong proficiency in Microsoft Office suite (e.g. Outlook, Excel, Word, PowerPoint, etc.)
Ability to leverage AI tools to reduce manual work, optimize processes and improve work product

Responsibilities

Prepare People Dashboards for client groups, including key HR metrics.
Partner with HR Directors and COE teams to validate explanations for trends and outliers.
Work with Finance team to enhance insight into Labor Cost.
Aligning HR work across the Merch and Operations HR team into a cohesive, actionable roadmap and calendar to ensure HRBP team can effectively deliver and support the business.
Facilitate process efficiencies to enable the HR team to focus on strategy and client support by managing operational details and logistics.
Own coordination of regular Talent processes across the Merch and Ops HR Business Partner team, including preparation of Pay & Performance calibration sessions.
Provide support to the HRBP team by creating presentation templates and data analyses.
Manage the Voice of the Employee (Employee Survey) process across the Merchandising and Operations HR Business Partner team.
Create templates, provide data analysis, and support preparation of materials across client groups.
Monitor set up and follow-through of action plans.
Support HR priorities and Merchandising and Operations HRBP People Plan activities.
Monitor progress against goals.
Support stakeholder alignment by organizing meetings, synthesizing inputs, and managing follow-ups to ensure accountability.
Support Performance Management activities as needed.
Develop and own Team SharePoint as centralized data repository and resource.
Support ad hoc projects, as needed.