Sr. Help Desk Technician (Tier 3) jobs in Arlington

Mindbank • Arlington, VA

435d

About The Position

The Sr. Help Desk Technician (Tier 3) at Mindbank Consulting Group is responsible for performing in-depth analysis, diagnosis, and resolution of desktop and workstation issues. This role serves as the primary point of contact for escalated Tier Two troubleshooting, focusing on PC hardware and software, printer problems, and network applications. The technician will also support mobile devices and assist with Video Teleconference (VTC) and wireless technology issues.

Requirements

• Must have a Security+ Certification.
• 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies.
• Expert knowledge of PC operating systems, networking, and mail standards.
• Experience working in a help desk environment.
• Demonstrated ability to communicate orally and in writing with a positive customer service attitude.

Responsibilities

• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Serve as the point of contact for escalated Tier Two troubleshooting of PC hardware and software, printer problems, and network applications.
• Troubleshoot mobile devices effectively.
• Support and backfill Video Teleconference (VTC) and Wireless technician roles.

Benefits

• Comprehensive and competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed