Sr. Help Desk Support Technician

Kane Logistics • Kenosha, WI

130d • $60,000 - $63,000

About The Position

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence. The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is provided to the user.

Requirements

• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
• B.S in Computer Science or equivalent combination of experience and education.
• RF Technology experience.
• Excellent verbal and written skills.
• Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
• Travel required.
• Participate in on call rotation.

Responsibilities

• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
• Maintains a high degree of customer service for all support queries and adhere to all service management principles.
• Takes ownership of user problems and be proactive when dealing with user issues.
• Logs all calls in the Help Desk ticket system.
• Respond to enquiries from customers and help resolve any hardware or software problems.
• Maintain and update help request log of any software or hardware problems detected.
• Support users in the use of company applications and computer equipment by providing necessary support and advice.
• To arrange for external technical vendor support where problems cannot be resolved in house.
• Keeping up to date with technical and industry developments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Generous PTO
• Sick time
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees