Sr. Health Services Associate
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Health Services Associate is a key member of our Patient Contact Center team responsible for answering phone calls and facilitating communication with healthcare providers, patients, and internal stakeholders. This role also coordinates and schedules initial and refill shipments of patient medications.
Requirements
- Analytical and problem-solving skills
- Good verbal and written communication skills are essential for this position
- Ability to work in a fast-paced environment while multitasking and adapting to change
- Strong organizational skills with attention to detail
- Experience using MS Office applications including Word, Excel, and Outlook
- Must have reliable transportation to attend training sessions and meetings
- High school graduate or equivalent and typically requires 1+ years of related experience
- Must be able to stand, walk, sit, and reach outward on a frequent basis
- Push/pull up to 15 lbs and lift/carry up to 15 lbs
- Candidate must reside within a 2-hour driving distance of Irving, TX
- Monday–Friday, 8:30 AM to 5:00 PM CT (30-minute lunch break)
Nice To Haves
- Bilingual preferred but not required – Spanish
Responsibilities
- Show initiative and take an enthusiastic, proactive approach to work
- Strong telephone skills
- Answer incoming phone calls and provide necessary information
- Contact patients and gather essential information for coordination of prescription shipments
- Accurately and completely schedule medication deliveries
- Maintain patient records accurately and completely
- Follow all applicable government regulations, including HIPAA and compliance standards
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
