Sr. Health & Disability Insurance Claims Analyst

DXC Technology•Nashville, TN

About The Position

DXC Technology (NYSE: DXC) empowers global enterprises to operate mission-critical systems while modernizing their IT environments, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public-sector organizations rely on DXC to deliver excellence across the Enterprise Technology Stack—driving performance, competitiveness, and customer experience. Learn more at DXC.com . At DXC, we use the power of technology to deliver essential IT services that help clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack, including business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Within DXC Insurance Services , we help clients optimize and transform operations, reduce costs, automate complex business processes, and build agile channels for growth. We combine expertise, technology, and industry best practices to enhance customer experience and enable long-term transformation. Responsible for claims services and adjudication of health and disability insurance claims, ensuring accuracy, compliance, and high-quality service delivery.

Requirements

General understanding of life and annuity operations.
Advanced knowledge of policy coverages, including disability, medical, and life insurance riders (e.g., premium waivers, accelerated death benefits, long-term care).
Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
Typically 3+ years of experience in the health and disability insurance industry, with at least 1 year in a similar role.
Proven experience in health and disability claims adjudication or related work.
Proficiency in claims processing, adjudication, and process optimization.
Strong MS Office skills.
Continuous learner, staying up-to-date with industry knowledge and technology.

Nice To Haves

Advanced degree in a relevant field.
Relevant certifications (e.g., ICA, LOMA, NY Independent Claims Adjuster License) or substantial relevant work experience.

Responsibilities

Execute health and disability claims adjudication and processing, learning from experienced team members while maintaining focus on accuracy.
Adjudicate moderate to complex claims, evaluating multiple claim types confidently.
Analyze insurance contracts and system information to ensure correct application of provisions.
Gather and review medical, financial, and occupational information related to claims.
Communicate regularly with insured parties and insurance carriers to provide claim updates and request information.
Input sensitive information into the claims system accurately and securely.
Draft professional, polished correspondence related to complex claim matters.
Collaborate with senior analysts, managers, and other staff to meet team objectives.
Monitor reports to ensure adherence to internal service level standards and regulatory compliance.
Assist in process improvement initiatives, data analysis, and identification of process bottlenecks.
Participate in documenting and updating process guidelines.
Support the team in achieving performance targets and quality standards.