Sr. Hauler Relations Specialist

Dairy Farmers of America•Eastvale, CA

29d

About The Position

Provide farmer-owners a safe, reliable system to transport farm milk to markets in a cost-effective manner, recognizing the importance of a viable hauler base and superior customer service. Skillfully manage a network of third-party haulers. Oversee all aspects of hauler safety and compliance. Work independently and demonstrate full understanding of hauler relations activities and impact to other functional areas; handle and resolve issues or situations of a diverse, difficult and/or complex nature relying on experience, the analysis of multiple sources of information, best practices, and sound judgment. Act as a resource for colleagues in other functional areas. The requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required.

Requirements

Bachelor’s degree in logistics, supply chain, agriculture or related field
5 – 7 years of related experience in hauling/field/dairy
Experience with spreadsheet development and analysis required
Valid driver’s license with no significant restrictions or violations; other certifications may be required during the course of employment
Must be tech savvy, have advanced Excel capabilities and be ready to lead using new technologies
Able to interact effectively with a wide range of people in business and social settings
Excellent skills in problem-solving and conflict resolution
Strong skills in communication (verbal, written, and inter-personal), including public speaking
Able to manage and organize multiple tasks
Able to make sound business decisions
Knowledge and understanding of the Pasteurized Milk Ordinance
Skills in proficient use of desktop computers and MS Office software applications (Excel, PowerPoint, Word, Outlook)
Able to lead others and work in a group setting
Must be able to read, write, and speak English

Nice To Haves

Experience using SAP preferred
Experience with Power BI preferred
Experience with dairy.com, Ever.ag or other mobile applications preferred

Responsibilities

Develop and maintain solid relationships with contract milk haulers; negotiate rates, evaluate haulers, liaise between haulers, customers, sales and marketing, dispatch and membership
Establish and maintain strong organizational structure for contract, negotiation and performance tracking.
Serve as the primary contact for haulers in the assigned geographic area.
Investigate issues that arise due to hauler’s attention to weight variances, paperwork, processes or SOP’s in assigned area; develop improvement plans with haulers that need assistance
Provide financial analysis and hauling and mapping analysis for decision making, strategy development, and negotiating tactics with the objective of providing professional and reliable transportation services in a cost-efficient manner
Embrace advanced technologies and demonstrate leadership in managing electronic manifest, route optimization and all other pertinent tools in order to gain efficiency and cost savings.
As opportunities arise, look for strategic hauler realignments or replacements for better milk movement optimization
Develop monthly Key Performance Indicators (KPI) to drive improvements in areas such as on-time delivery, turn times, ticket accuracy, hauler scorecards, DOT and safety compliance and any other pertinent items
Develop innovative strategies around hauling options in declining milksheds
Utilize relationships with federal and state regulatory agencies to drive initiatives that improve hauling conditions and efficiencies
Coordinate activities and strategies with dispatch and marketing that will strengthen the necessary infrastructure in place to move milk efficiently to our customer base
Attend and participate in various Dairy Farmers of America (DFA) and industry meetings, presenting and conveying DFA values and promoting a positive DFA and industry image
Call on customers and farmer-owners in a professional manner to resolve delivery or other service issues
Create hauler communications and other training materials as needed