Sr. Hardware Services Product Manager

HP•Houston, TX

10d•$130,350 - $200,750

About The Position

Sr. Hardware Services Product Manager Description - Position Overview We are seeking a Senior Hardware Product Manager to serve as the strategic bridge between Hardware and Services. In this role, you will ensure that every device we design is not only innovative and competitive, but also serviceable, sustainable, and aligned to lifecycle services offerings. This individual will play a key role in advancing future HP Innovative Solutions by integrating service-optimized hardware with cutting-edge, value-added service offerings to deliver differentiated customer experiences This role goes beyond product management—it is about shaping how hardware and services come together to deliver differentiated customer experiences, reduce cost-to-serve, and unlock recurring revenue streams. You will be the single point of accountability for aligning serviceability requirements with hardware roadmaps, ensuring that support, sustainability, and lifecycle services are considered from the earliest stages of design.

Requirements

Bachelor’s degree in Engineering, Business, or related field; MBA or advanced degree preferred.
10+ years of product management or HW/Services integration experience with proven impact.
Strong understanding of hardware lifecycle economics and services-driven business models.
Experience influencing executive-level stakeholders and driving alignment across global teams.
Strong business acumen with the ability to translate technical requirements into financial outcomes.
Excellent communication, executive storytelling, and decision-making skills.
Agile Methodology
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
Go-to-Market Strategy
Key Performance Indicators (KPIs)
Market Research
Marketing
Marketing Strategies
New Product Development
Product Management
Product Marketing
Product Strategy
Project Management
Thought Leadership
Value Propositions

Responsibilities

Strategic Alignment Act as the primary liaison between Hardware and Services leadership to ensure serviceability is a core design principle.
Translate services strategies (e.g., predictive support, remote remediation, ADP, sustainability, lifecycle extensions) into hardware feature requirements.
Shape and maintain a services-integrated HW roadmap, aligning with corporate growth initiatives.
Execution & Delivery Drive cross-functional collaboration between HW engineering, design, and Services Product Managers.
Influence design trade-offs to optimize serviceability without compromising innovation.
Develop and track serviceability KPIs (repairability, parts availability, time-to-repair, cost-to-serve).
Ensure compliance with regional regulations (EU right-to-repair, sustainability mandates, etc.).
Leadership & Influence Represent the “voice of services customers” within hardware programs, advocating for end-to-end lifecycle experiences.
Present business cases to executives that demonstrate how service-ready design directly impacts customer loyalty and profitability.
Mentor cross-functional teams on designing for serviceability and lifecycle value.