Sr. Hardware Reliability Engineer, Infrastructure Reliability & Quality

Amazon • Herndon, VA

21h

About The Position

As an Infrastructure Reliability Engineer you will be proactively driving the
reliability risk identification, assessment and mitigation for datacenter
infrastructure equipment (Example: Air Handling Units, LV Generator, MV
Transformers, LV SWGR, Breakers, UPS, Chillers etc.). You will also be
responsible for root cause analysis of critical equipment failures and drive the
continuous improvements to improve datacenter availability for AWS customers.
You will work closely with both internal and outside partners including
suppliers to drive key aspects of product specification, risk identification
plan and execution. You must be ownership minded, independent, action and
results oriented to succeed in an open collaborative environment.

The candidate should have experience in using Physics-of-Failure based approach
to develop and implement both analytical and empirical approaches for product
quality/reliability risk identification and assessment during product design,
manufacture as well as deployment stages. The individual should be able to drive
AWS application-specific requirements in carrying out both lifecycle
environmental and operational stress driven risk analysis, including thermal,
electrical, chemical and mechanical stresses so to identify overstress and
fatigue-related product weaknesses. Candidate should be capable of evaluating
not only product design quality/reliability risks, but also have the skills and
experiences in assessing electronics manufacture process related
quality/reliability issues. Knowledge of statistical techniques and models is
required to analyze test as well as field data.

At the component level, the individual will drive critical component
identification and the associated vendor selection and qualification
requirements. The candidate will be expected to use knowledge of process
capability for electronic component production as well as system-level
performance requirements to establish critical to quality and reliability
metrics.
At the system level, the individual will develop datacenter system level
reliability model and related reliability quantification and risk analysis for
datacenter configuration optimization. The candidate will be expected to be
familiar with system reliability engineering tools, such as reliability block
diagram, statistical modeling and data analytics.

During sustaining stage, candidate will be responsible for monitoring product
performance in the field and will be responsible to drive root cause analysis of
any critical failures and the associated corrective and preventive actions. The
individual should also be able to drive effective vendor auditing and quarterly
review process to drive the continuous improvements of datacenter availability.

The successful candidate should be considered as an expert in the reliability
engineering field and have a proven track record of success in not only product
reliability leadership, as well as business negotiations and program management.
Strong skill-set in problem analysis and solving as well as communication and
vendor management are necessary. Candidates should also be able to travel within
US and internationally.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Requirements

• Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities
• 3+ years of root cause analysis and troubleshooting or problem solving experience
• Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
• 8+ years of Reliability Engineering work experience in high reliability industry
• 3+ years experience with accelerated life testing, stress analysis and finite element analysis

Nice To Haves

• Experience influencing internal and external stakeholders
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience handling confidential information and maintaining professionalism in dealing with senior executives
• Ph.D. in mechanical engineering, electrical engineering, material science, physics or equivalent
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
• 10+ years of work experience in reliability risk identification and assessment from component to system level applying analytical, experimental and statistical approaches to evaluate product design and manufacture quality/reliability levels
• Experience with proactive and effective reliability approaches in a cost-effective manner throughout product design, manufacture and deployment stages
• Proven experience in working with external design and manufacturing supply chain partners.
• Excellent verbal and written communication skills

Responsibilities

• Drive DFR (Design for Reliability) methodology to proactively design-in reliability in New Product Designs
• Drive reliability/quality qualification of third-party critical infrastructure equipment for use in AWS data centers
• Oversee factory and site testing of third-party equipment in all LLE categories (Liquid Cooling, generator, chiller, air handler, etc.)
• Guide and support Root Cause Analysis of field failures performed by internal teams, the OEM, and external laboratories. Validate conclusions and ensure highest standards are used in testing and remediation.
• Make recommendations about AWS infrastructure maintenance and equipment replacement based on reliability data
• Provide feedback to sourcing/procurement teams for evaluation of vendor performance
• Analyze internal reliability data and create metrics to drive highest reliability at lowest cost
• Support DFMEAs on as needed basis
• Develop end of life strategy for critical infra equipment

Benefits

• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits [https://www.aboutamazon.com/workplace/employee-benefits].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level