Sr. Group Operations Manager - Business Banking (Southeast Region)

Bank of America•Atlanta, GA

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description This role supports regional operations across multiple markets within the Business Bank. The Region Operations Manager helps ensure day‑to‑day operations run smoothly, policies are followed, and teams are prepared to deliver a consistent client experience. The role focuses on operational readiness, risk and compliance oversight, and performance insights, while working closely with regional and market leaders to solve problems and improve how work gets done.

Requirements

Regional and business operations management
Risk management and compliance oversight
Understanding of operational controls and readiness
Stakeholder and relationship management
Ability to analyze data, metrics, and trends
Process improvement and problem solving
Clear communication and sound judgment
Change management and execution support
Strong client and service focus
Undergraduate degree or equivalent work experience desired.

Responsibilities

Supports regional workforce planning by reviewing staffing levels and capacity needs and providing input to ensure teams are properly resourced.
Ensures regional operations follow bank policies, regulatory requirements, and governance standards when decisions are made.
Acts as a key operational partner to regional and market leaders, providing input for business reviews, planning, and priorities.
Reviews and tracks service performance, operational results, and key metrics to identify trends, risks, and improvement opportunities.
Identifies gaps or inefficiencies in processes and helps drive practical improvements that strengthen operations and the client experience.
Partners with Finance and regional leadership to review staffing assumptions, site needs, and expense considerations.
Ensures market‑level controls are in place and serves as an escalation point for operational risk, compliance, or control issues.
Builds strong working relationships with local leaders to help integrate risk management and operational best practices.
Shares regular updates on operational performance, risk themes, and control results with regional leadership.
Identifies training or skill gaps related to operations and risk and helps coordinate additional support or training as needed.
Leads regional initiatives from planning through execution, including tracking progress and communicating updates.