Sr Group Operations Manager – Americas Travel Manager

Bank of America•Charlotte, NC

7d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team, part of the Chief People Organization, responsible for developing and executing the strategy across key travel categories—including airlines and hotels—to deliver a best‑in‑class travel program for employees worldwide. This leader will manage strategic supplier relationships, drive contract negotiations, oversee program performance, and partner closely with internal stakeholders to enhance traveler experience, ensure policy compliance, and deliver measurable cost efficiencies. The role requires strong analytical capability, executive‑level communication, and the ability to thrive in a fast‑paced, matrixed environment while driving strategic initiatives end‑to‑end.

Requirements

3-5 years of experience working with or in the travel industry, preferably with expertise in managing hotels and airlines
Demonstrated success in supplier relationship management, contract negotiation, and strategic sourcing
Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders
Excellent communication, interpersonal, and executive presentation skills
Experience managing cross functional teams and leading complex projects in a matrixed global organization.
High attention to detail with the ability to manage multiple priorities under tight deadlines
Proficiency with travel management systems, reporting/analytics tools, and Microsoft Office applications

Nice To Haves

Bachelors degree or equivalent work experience
Deep knowledge of travel industry trends, global market dynamics, and emerging travel technologies
Experience working for or directly with airlines, hotel chains, or travel suppliers
Strong project management background with proven ability to drive change initiatives
Ability to work effectively in unique situations and consistently improve end to end travel processes

Responsibilities

Lead development and execution of strategies across airline and hotel programs
Manage key supplier relationships, ensuring service quality and compliance with corporate standards
Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams
Partner with travel operations peers to drive continuous improvement, service
Collaborate with business stakeholders, travel operations, senior executives, and cross functional teams to meet evolving business needs
Address and resolve stakeholder escalations using strategic problem solving and creative solutions
Support global and regional travel policy governance, compliance monitoring, and reporting
Provide regular performance updates, analytics, and insights to senior leadership.
Benchmark, analyze, and report on travel spend, compliance, and supplier performance
Leverage travel management systems, reporting tools, and data visualization to drive insights and decision making
Support implementation of new travel technologies, tools, and product launches