Sr Ground Support Projects Consultant

Southwest Airlines • Dallas, TX

232d • $122,200 - $135,800

About The Position

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Senior Ground Support Projects Consultant delivers on our Purpose by leading and managing departmentwide and Company projects. This role collaborates with various internal and external teams to lead change management and process improvements. The Senior Ground Support Projects Consultant is a strong communicator with a proactive mindset who looks forward to leading impactful initiatives at Southwest. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

Requirements

• Skilled and persuasive communicator who can effectively manage relationships internally and externally
• Skilled in demonstrating initiative, entrepreneurialism, and creativity
• Skilled in using business intelligence tools such as SQL or Tableau
• Ability to take ownership and accountability
• Ability to make decisions in an ambiguous environment
• Ability to view problems as an opportunity for improvement
• Ability to lead on projects and serve as a subject matter expert
• Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
• Ability to perform job functions independently with limited supervision
• Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
• Ability to interpret data, draw implications and modify approach required
• Ability to communicate effectively with individuals and groups
• Demonstrated willingness to take a position when rewards outweigh the risk

Responsibilities

• Set the vision and associated work streams that influence and contribute to the development of the Ground Support Equipment roadmap; incorporating quantitative and qualitative insights that identify operational gaps and pioneer solutions that drive success in reaching our vision
• Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement and prototype development
• Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy
• Display expert level depth of knowledge around Employee roles and responsibilities
• Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Create, deliver, and align Executives via expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines
• Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
• Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups
• Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Career Level: Senior
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees