Sr. Global Payroll Operations Manager - Americas

Transunion • Chicago, IL

103d • $126,700 - $190,000 • Hybrid

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. This leader will be responsible for managing a team of payroll associates based in Costa Rica, ensuring accurate and timely payroll processing in partnership with payroll outsourcing service provider and local country HR teams. The Payroll Operations Manager will serve as the primary point of contact for payroll escalations, compliance, and process improvements while ensuring adherence to company policies and local regulatory requirements. This role ensures seamless communication, process alignment, and issue resolution while supporting the implementation of standardized Payroll processes.

Requirements

• 7 plus years of experience in payroll management, with at least 3 years in a leadership role.
• Experience managing payroll for multiple countries in the Americas.
• Strong knowledge of payroll laws and regulations in the Americas.
• Prior experience managing a team, preferably in an offshore model.
• Experience working in a shared services or global payroll environment preferred.
• Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday).
• Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner).
• Bachelor's degree in accounting, Finance, Business Administration, or related field.

Nice To Haves

• ADP, Workday and UKG experience preferred.
• Spanish language skills (preferred but not required).

Responsibilities

• Oversee full-cycle payroll processing for multiple countries in the Americas in partnership with payroll outsourcing service provider to ensure timely and accurate payroll for all employees.
• Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings.
• Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies.
• Collaborate with HR, Finance, and other departments to ensure seamless payroll operations. Address and resolve payroll-related issues.
• Review and approve payroll reports, reconciliations, and adjustments before submission.
• Lead and mentor a team of payroll associates based in Costa Rica, ensuring high performance and professional development.
• Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency.
• Act as the key escalation point for payroll-related issues and inquiries.
• Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations.
• Ensure compliance with all local, state, and federal payroll regulations. Stay updated on changes in payroll laws and regulations.
• Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements.
• Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors.
• Conduct regular audits to ensure payroll accuracy and compliance. Implement and maintain strong internal controls.
• Prepare and analyze payroll reports. Provide insights and recommendations to senior management.
• Identify and implement process improvements to enhance payroll efficiency and accuracy. Drive automation and standardization of payroll processes.
• Partner with ADP and internal teams to optimize payroll workflows, reporting, and system integration.
• Drive standardization and best practices across all payroll operations.
• Manage relationships with payroll outsourcing service providers. Ensure service level agreements are met.

Benefits

• Flexible time off for exempt associates.
• Paid time off for non-exempt associates.
• Up to 12 paid holidays per year.
• Health benefits (including medical, dental, and vision plan options and health spending accounts).
• Mental health support.
• Disability benefits.
• Up to 12 weeks of paid parental leave.
• Adoption assistance.
• Fertility planning coverage.
• Legal benefits.
• Long-term care insurance.
• Commuter benefits.
• Tuition reimbursement.
• Charity gift matching.
• Employee stock purchase plan.
• 401(k) retirement savings with employer match.
• Access to TransUnion's Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees