Sr. Global Mobility Counselor

ADP • Roseland, NJ

224d • Remote

About The Position

ADP is hiring a Sr. Global Mobility Counselor. The Sr. Global Mobility Counselor is responsible for end-to-end global relocation program delivery for ADP's global short-term assignments, international localization program (permanent transfers to/from the US and third country nationals), and temporary global remote work arrangements. Support team members with long-term assignment program objectives. This position is client focused and requires a high level of responsiveness and customer care to deliver outstanding service to assignees and all other stakeholders.

Requirements

• Minimum 3-5 years' experience in the global mobility industry
• Strong, high-level understanding of global immigration and tax requirements
• Strong Excel skills and proficient in other Microsoft Office suite tools including Word and Powerpoint
• Flexible and available, when necessary, to attend meetings during non-US business hours
• Strong customer service and highly effective at verbal and written communications

Nice To Haves

• CRP, GMS, MBA, GPHR, or SHRM-CP certification preferred
• Compensation/Payroll/Customer Service background preferred
• Multiple languages and global experience is a plus
• Real estate license is a plus
• Domestic relocation experience is a plus
• Equus AssignmentPro system experience preferred
• Highly effective written and verbal communication skills
• Ability to maintain confidentiality and deal with sensitive information
• Cultural agility, high degree of empathy and ability to manage ambiguity

Responsibilities

• Counsel assignees on assignment policy and procedures
• Create cost estimates, assignment letters, and offer letter addendums using external technology tool
• Support the management of international relocation costs, including auditing invoices, updating accruals, and managing relocation files cost effectively
• Conduct extended business traveler and commuter assessment and provide consultative advice to the business
• Respond to associate questions on taxes and compensation
• Track expatriate tax deliverables
• Diligent tracking of all global assignment data to ensure accurate reporting
• Conduct associate satisfaction surveys
• Manage global relocation repayment process
• Partner with internal stakeholders to coordinate assignment movement
• Advise on and implement global mobility policy changes
• Research compliance for immigration, individual income tax, payroll tax, social security tax, and permanent establishment for various types of requests
• Ensure high service levels by our service providers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services