Sr. Genesys Cloud Engineer
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About The Position
The position involves leading the development and configuration of Genesys cloud solutions, with a focus on contact center services. The candidate will be responsible for configuring, troubleshooting, and supporting various Omnichannel Telephony platforms, as well as managing the transition, migration, and support of the Enterprise Contact Center. The role requires extensive client and vendor management, and significant interaction with cross-functional teams to define and implement call center and UC strategies, ensuring efficient resource use and optimal customer experience. The candidate will also review and critique high-level designs (HLDs) and low-level designs (LLDs), and introduce industry best practices and processes.
