Sr. General Liability Claims Representative

Frank Winston Crum Insurance • Clearwater, FL

93d • $63,000 - $83,000

About The Position

We are eager to announce a Sr. GL Claims Representative position filled with many exciting opportunities! This job contributes to the mission of FrankCrum by adjusting an inventory of low to moderately complex general liability claims and assisting in establishing the best and most cost-effective strategy for handling this type of claim. Investigates, evaluates and brings to timely resolution an inventory of low to moderately complex general liability claims of which some are litigated and may involve large property damage, bodily injury, inland marine and a sub-set of construction defect type claims in accordance with established claim handling standards and applicable state regulations and laws. Understands general liability coverage issues and can analyze and interpret commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions and effectively communicate the company’s coverage position verbally and in writing including reservation of rights and denial of coverage letters. Composes a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner. Understands and interprets construction contracts and apply risk transfer when appropriate. Evaluates and documents damages to ensure accurate and timely reserves; immediately escalate to management cases with potential exposure above your authority. Negotiates effectively and in good faith to achieve fair and accurate claim settlements. Manages litigated claim files proactively from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution either by negotiated settlement or trial, as appropriate. Negotiates the duty to defend and indemnify with liable insurers when appropriate. Retains experts and vendors to achieve appropriate claim outcomes while remaining mindful of loss adjustment expenses. Manages assigned workloads effectively to achieve quality and quantity production goals while providing superior customer service. Implements strategies to expeditiously close files and manages claims to a conclusion in the most effective manner possible. Documents all notes and file activity in a paperless claim system appropriately and clearly; compose detailed periodic reports including claim summary reports and large loss notifications, as needed. Communicates with other departments regarding developments on specific claim files as well as overall claim trends. Demonstrates an understanding of reserving requirements and philosophies and can maintain appropriate reserves on all assigned claim files.

Requirements

• Five (5) or more years of experience in adjusting commercial liability claims.
• Proven record of increasing responsibility and appropriate claim outcomes.
• Excellent customer service skills.
• College degree preferred, high school diploma or equivalent required.
• Must hold Proper Public adjuster licenses in Florida and/or Texas.

Nice To Haves

• Ability to obtain additional licenses as needed.

Responsibilities

• Investigates, evaluates and brings to timely resolution an inventory of low to moderately complex general liability claims.
• Understands general liability coverage issues and can analyze and interpret commercial policy language.
• Composes written communications to insureds, claimants, attorneys and agents.
• Understands and interprets construction contracts and applies risk transfer when appropriate.
• Evaluates and documents damages to ensure accurate and timely reserves.
• Negotiates effectively and in good faith to achieve fair and accurate claim settlements.
• Manages litigated claim files proactively from inception to closure.
• Negotiates the duty to defend and indemnify with liable insurers when appropriate.
• Retains experts and vendors to achieve appropriate claim outcomes.
• Manages assigned workloads effectively to achieve quality and quantity production goals.
• Implements strategies to expeditiously close files.
• Documents all notes and file activity in a paperless claim system.
• Communicates with other departments regarding developments on specific claim files.

Benefits

• Health Insurance with zero dollar paycheck cost for employee's coverage.
• Dental and Vision Insurance.
• Short Term Disability and Term Life Insurance at no cost to the employee.
• Long Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance.
• 401(k) Retirement Plan with 100% match of the first 4% contributed.
• Employee Assistance Program at no cost to the employee.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by FrankCrum.
• Paid time off and holiday pay.
• Education reimbursement up to $5,250 tax free per calendar year.
• PTO cash out.
• Tickets at Work.
• Access to the Corporate America Family Credit Union.
• Employee and client referral bonus programs.
• Paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees