Sr. Fulfillment Manager - 1st Shift

Saddle Creek Logistics • Phoenix, AZ

370d

About The Position

The Sr. Fulfillment Manager is responsible for building a team of high performing Managers and Supervisors in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short term plans to achieve operational and business objectives.

Requirements

• Bachelor's Degree in Supply Chain Management, Business, or related field strongly preferred
• At least 10 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System
• Proficient in Microsoft Office including Word, Excel and PowerPoint.

Nice To Haves

• Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS' values and operates to support SCLS' mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
• Ability to read, analyze, and interpret policies and contracts

Responsibilities

• Manage multiple Fulfillment Managers, Fulfillment Supervisors, Warehouse Leads and up to 100+ full-time/temporary workers in a fast-paced fulfillment center
• Build and manage a relationship with customers by maintaining regular communication and partnership
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
• May oversee pick/pack operations, VAS and production lines, contract packaging, inventory, quality, etc., as well as any other functional areas to support the needs of the customers in the fulfillment center
• Maintain productivity, customer service, and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Promote constant and measurable improvement; teach and enforce SCLS' Quality Policy at all times
• Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
• Communicate to operations staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Manage multiple system requirements in an automated facility

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees