Sr. Frontend Product Manager

Neighborly®•Irving, TX

1d•Hybrid

About The Position

Sr. Frontend Product Manager Are you looking for a place where you can bring your passion for creating and communicating a weighted customer journey roadmap? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Sr. Frontend Product Manager on the Digital Marketing team, a typical day for you will include: In cooperation with management and the team, create and continually refine the necessary processes, governance and metrics to operationalize consumer facing website improvements. Responsible for reaching yearly incremental booked job & booked estimate targets. This includes analyzing customer needs, competitive offerings, and behavioral data to create a vision and tactical execution plan focused on achieving targets. Owns a prioritized roadmap and testing outcomes (evidence-based). Ability to provide clear UX direction as well as timely and prescriptive feedback. Provide clear requirements and business rules to guide the development of new features and define acceptance criteria of those features. Collaborate with IT Product Managers, Project Management and external agencies to ensure capabilities are implemented per specifications leading to a clean, well-communicated release. Continuously be aware of market, competitor, device and industry developments and trends. Measure and report on post release business results. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: 10+ years of progressive Product Management experience. 7+ years of experience working with analytics platforms and drawing out insights from this data. Multi-brand, multi-unit franchise experience a plus. Skills: Demonstrated competence and passion for creating exceptional customer experiences which meet conversion goals. Experience identifying and developing new ideas which will positively impact the customer experience. Including developing business cases and quantifying the cost/benefit of enhancement projects in a digital environment. Comprehensive understanding of conversion rate optimization strategy and tactics. Ability to distill analytics data into clear, actionable insights that drive strategic decision-making and measurable business outcomes. Proven experience developing and managing a revenue driving capability roadmap. Ability to communicate with internal and external clients with earned authority. Detail and process oriented. Able to manage multiple projects across multiple brands and understand how they may be interrelated across the enterprise. Demonstrates experience managing partners and clients (internal and external). Excellent written and oral communication skills, including strong interpersonal and presentation skills. Experienced with major analytics providers such as Google Analytics. Ability to work under pressure in a dynamic, fast-paced and multidimensional environment and with cross-functional teams. Excellent mastery of Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Outlook required, with working knowledge or desire to learn Power Point. Education: Bachelor’s degree with relevant experience in Digital Marketing. Schedule / in-office requirements: Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. Our office locations are: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: Neighborly - USA Shared Services Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

10+ years of progressive Product Management experience.
7+ years of experience working with analytics platforms and drawing out insights from this data.
Demonstrated competence and passion for creating exceptional customer experiences which meet conversion goals.
Experience identifying and developing new ideas which will positively impact the customer experience.
Including developing business cases and quantifying the cost/benefit of enhancement projects in a digital environment.
Comprehensive understanding of conversion rate optimization strategy and tactics.
Ability to distill analytics data into clear, actionable insights that drive strategic decision-making and measurable business outcomes.
Proven experience developing and managing a revenue driving capability roadmap.
Ability to communicate with internal and external clients with earned authority.
Detail and process oriented.
Able to manage multiple projects across multiple brands and understand how they may be interrelated across the enterprise.
Demonstrates experience managing partners and clients (internal and external).
Excellent written and oral communication skills, including strong interpersonal and presentation skills.
Experienced with major analytics providers such as Google Analytics.
Ability to work under pressure in a dynamic, fast-paced and multidimensional environment and with cross-functional teams.
Excellent mastery of Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Outlook required, with working knowledge or desire to learn Power Point.
Bachelor’s degree with relevant experience in Digital Marketing.

Nice To Haves

Multi-brand, multi-unit franchise experience a plus.

Responsibilities

In cooperation with management and the team, create and continually refine the necessary processes, governance and metrics to operationalize consumer facing website improvements.
Responsible for reaching yearly incremental booked job & booked estimate targets.
This includes analyzing customer needs, competitive offerings, and behavioral data to create a vision and tactical execution plan focused on achieving targets.
Owns a prioritized roadmap and testing outcomes (evidence-based).
Ability to provide clear UX direction as well as timely and prescriptive feedback.
Provide clear requirements and business rules to guide the development of new features and define acceptance criteria of those features.
Collaborate with IT Product Managers, Project Management and external agencies to ensure capabilities are implemented per specifications leading to a clean, well-communicated release.
Continuously be aware of market, competitor, device and industry developments and trends.
Measure and report on post release business results.