Sr. Fraud Analyst III

Bank of America • Jacksonville, FL

23h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence. Responsibilities: Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank Prepares reports for suspicious activity, escalating concerns to senior management as required Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence LOB Specific Information: This Senior Fraud Analyst III is a dual function role, supporting ARP and Fraud Referral. This role will be trained in all ARP and Fraud Referral functions and must demonstrate flexibility in shifting between ARP investigations and Fraud Referral responsibilities based on business needs. This requires the ability to quickly adapt, apply investigative methodology across multiple case types, and maintain accuracy and attention to detail while balancing varied workloads. Person in this role will: Manage complex product issues and escalated customer situations involving potentially fraudulent activity, including suspected elder financial exploitation or abuse of vulnerable adults. Conduct end‑to‑end fraud and exploitation investigations, analyze financial behavior for irregular or suspicious activity, and executing risk‑mitigation strategies to protect vulnerable clients from further harm. Leverage strong analytical abilities, fraud‑detection expertise, and sound judgment under uncertainty Re‑establish customer confidence by delivering clear, empathetic communication via phone and ensuring an exceptional client experience throughout the investigative process. LOB Responsibilities Responsible for the investigation of incoming TRMS for potential At‑Risk Person (ARP) referrals and Fraud Referrals components. Ensures thorough and timely investigations with consistent application of ARP and Fraud Investigation procedures, standards, and documentation requirements. Contacts clients to verify unusual or potentially fraudulent transactions and provides education on scams, fraud trends, and financial‑safety best practices. Analyzes financial data, account activity, and behavioral patterns to detect indicators of fraud, exploitation, or other suspicious activity, assessing risk to both the client and the bank. Documents case comments that support Suspicious Activity Reporting (SAR) requirements and escalates identified concerns to senior management Reviews and analyzes accounts and client relationships requiring differentiated treatment or specialized resolution, ensuring compliance with regulatory expectations and internal policies. Documents investigative findings clearly, accurately, and completely, and may engage directly with law enforcement and State/Regulatory agencies for both ARP and fraud‑related matters. Demonstrates strong knowledge of regulatory, reputational, operational, and legal risks encountered throughout ARP and Fraud Investigations. Leverages bank systems, tools, and enterprise databases to gather and interpret information relevant to the investigation. Provides guidance and subject‑matter expertise to front‑line partners on ARP, fraud trends, and investigative best practices. Ensures availability for client support during Financial Center business hours and delivers empathetic, professional communication to restore client confidence. Manages and prioritizes a large and varied case load efficiently, balancing both ARP investigations and broader fraud‑determination responsibilities. Responsible for documenting and referring instances of elder financial exploitation and fraud for appropriate suspicious‑activity reporting, as applicable.

Requirements

• Experience conducting investigations involving financial crimes, fraud, financial industry, or financial institution operations and products experience.
• Minimum 1 year experience verbally delivering complex information clearly, concisely and with empathy to clients.
• Exceptional written & verbal communication skills; exhibits confidence and clarity of message through both written correspondence and phone calls with clients.
• Ability to prioritize work, effective time management, initiative, and thoroughness.
• Self-starter capable of analyzing and reporting independently.
• Proficient in Microsoft suite and other financial industry related software.
• Must be able to work until 5pm.

Nice To Haves

• Bachelor’s degree in a related field or equivalent work experience is preferred.
• 2+ years’ experience conducting investigations, preferably in the area of financial crimes, At-Risk Persons and/or Fraud Referrals
• In depth knowledge and experience with Consumer products and services, and applicable compliance rules and regulations.
• Skills: Analytical Thinking Attention to Detail Due Diligence Investigation Management Research Collaboration Policies, Procedures, and Guidelines Regulatory Compliance Relationship Building Written Communications Business Case Analysis Business Intelligence Credit Documentation Requirements Data Collection and Entry Underwriting

Responsibilities

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity, escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level