Sr Fraud Analyst II- ATO/Second Shift
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About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. LOB Specifics: As part of our Account Takeover Team, detection analysts perform complex judgmental reviews of high-risk activity to limit true client impact while protecting client funds from unauthorized transactions. The Account Takeover Team is the top tier Detection Analyst role, utilizing skill sets in Card, Deposits, and Loan products as well as analyzing non-monetary activity. This role does involve inbound and outbound phone-based client interaction as needed to verify activity. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.
