Sr Fleet Operations Support Specialist

Cox Automotive • Oceanside, CA

394d • $52,603 - $78,998

About The Position

The Sr Fleet Operations Support Specialist plays a crucial role in managing and supporting the Fleet Management program at Cox Automotive. This position involves performing clerical and administrative duties, maintaining vehicle records, and ensuring compliance with regulations. The specialist will analyze vehicle information, resolve service issues, and communicate effectively with customers and service providers to ensure high-quality service delivery.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years' experience in a related field.
• Strong proficiency with computers, Microsoft Office programs, and internet-based applications.
• Self-motivated with the ability to manage expectations and prioritize work under pressure.
• Ability to perform data analysis and make recommendations on changes to policies and procedures.
• Ability to maintain accurate records and create/analyze reports.
• Strong communication skills to interact effectively with peers, business partners, and leadership.
• Proficient in understanding and managing vehicle information.

Nice To Haves

• Associate degree or 5 years fleet experience preferred.
• Knowledge of federal, local, and state laws to support compliance of vehicle-related records.

Responsibilities

• Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
• Maintain vehicle files, records, billing files, invoice payments, and relationships with outside vendors and service providers.
• Maintain detailed, accurate, up-to-date information for assigned vehicles via Fleet Management systems.
• Analyze, manage, and report customer vehicle information and shop throughput via daily reports and queries.
• Work with customers to resolve escalated service issues and support during catastrophic events.
• Utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
• Achieve customer expectations through proactive communications and relationship management.
• Respond to customer inquiries relating to assigned vehicles and assist in resolving problems.
• Provide detailed vehicle information to support utilization and reliability as needed.
• Utilize fleet asset maintenance systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Fleet Services management and technicians.
• Monitor vehicle fulfillment processes to ensure timeline commitments are met and review completed work for quality standards.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED