Sr Fleet Manager

AAA-The Auto Club Group

128d

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD. The position involves managing towing operations of the largest fleets to ensure prompt, efficient and courteous towing, recovery and emergency road service to all eligible customers, clients, AAA and affiliated Club members. The Sr. Fleet Manager will also have contractor oversight, lead 24/7 Fleet operations, and manage high call volume projections. This role may include oversight of smaller fleet locations and supervising daily activities of a large team of fleet supervisors, coordinators, drivers, and dispatchers to ensure timely task completion. The position aims to increase revenue by servicing existing clients and expanding the base of commercial towing accounts. Collaboration with contact center and field leaders is essential to accomplish club standards and goals. The role also involves ensuring adherence to safety, security, and audit procedures, analyzing and resolving member complaints, investigating damage claims, monitoring equipment repair or replacement, and updating maintenance files to comply with regulations. Additionally, the Sr. Fleet Manager oversees recruitment, monitors incentive bonus programs, and generates administrative reports for process improvement recommendations.

Requirements

• High school diploma or equivalent.
• Valid state driver’s license with an excellent driving record.
• Three to five years of progressively responsible experience in a related area.
• One year or more of demonstrated successful supervisory responsibility.
• Strong safety awareness and leadership skills.
• Solid interpersonal and time management skills.
• Ability to analyze financial statements and reports.
• Basic mechanical aptitude.
• Strong customer service qualities and communication skills.
• Ability to operate technical/diagnostic tools.
• Ability to work under pressure and react quickly to data.

Nice To Haves

• College-level coursework in Business.

Responsibilities

• Manage towing operations to ensure prompt and efficient service.
• Supervise daily activities of fleet supervisors, coordinators, drivers, and dispatchers.
• Increase revenue by servicing existing clients and expanding commercial towing accounts.
• Collaborate with contact center and field leaders to meet club standards.
• Ensure compliance with safety, security, and audit procedures.
• Analyze and resolve member complaints regarding driver performance.
• Investigate and mediate damage claims.
• Monitor equipment repair or replacement and verify payment for supplies.
• Update maintenance files to comply with regulations.
• Oversee recruitment and ensure quality staff improvement.
• Monitor incentive bonus programs and prepare performance reports.
• Generate and analyze administrative reports for process improvement.

Benefits

• Market-competitive salary structure.
• Equitable and performance-based pay.
• Geographic pay differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees