Sr. Fintech Strategy & Ops Manager

Savvy Wealth•New York, NY

About The Position

Savvy is looking for a Sr. Fintech Strategy & Operations Manager to design and scale the operating backbone of a fast-growing, technology-enabled wealth management business. This leader will own all core operations across our introducing broker-dealer, ensuring that our supervision, service, and home-office workflows are compliant, efficient, and power delightful advisor and client experiences. The right candidate is a proven operator who thrives in complex, cross-functional environments and has a track record of scaling systems and processes in high-growth settings. This individual will be expected to work closely with Savvy’s Engineering, Product, and Design teams to streamline fintech operations through the use of automation and AI. This role is ideal for someone who combines strong operating judgment across financial services and regulated environments with a builder’s mindset and an instinct for automation, measurement, and continuous improvement.

Requirements

5-8 years of progressive operations experience, ideally within fintech, financial services, or other regulated environments. Direct exposure to broker-dealer operating models is preferred.
Strong understanding of FINRA broker-dealer operations and the ability to build deeper domain expertise quickly.
Strong operator instincts: you’ve personally rebuilt workflows, reduced cycle time and error rates, and driven measurable operational improvements.
Operator with hands-on experience partnering with Product and Engineering teams in a startup or high-growth fintech environment; comfortable translating business problems into scalable systems and automation initiatives.
Excellent cross-functional communication.
Extensive experience using third party tools to power operations, including leveraging AI tools (e.g., ChatGPT/Claude, analytics copilots, automation) to speed up research, synthesis, and operational workflows.
Ability to thrive in a fast-paced, high-pressure, and often ambiguous environment

Nice To Haves

Active Series 7 / 79 and 66, Series 65, Series 24, CFA or CFP. Willingness and ability to obtain required licenses if not currently held.
Experience with multi-custodian and/or clearing firm environments.
Familiarity with common Wealth Management Operations Tech stack.
Prior responsibility for exam/audit operational readiness across BD entities.
Hands-on experience with compliance reporting and regulatory audits.

Responsibilities

Own and evolve the operating model for our broker-dealer entity, including service, supervision support, onboarding, maintenance, trading, and money movement.
Collaborate closely with Engineering, Product, and Advisory teams to drive innovation through all parts of B-D Operations.
Act as a cross-functional operator across the Company, identifying inefficiencies, aligning stakeholders, and driving execution across Operations, Product, Engineering, Finance, and Compliance
Map, redesign, and standardize core workflows including: client onboarding / ACATs / account opening KYC/AML, suitability, Reg BI and advisory documentation trading, rebalancing, cash management, and billing feeds client service requests and lifecycle maintenance advisor transitions and rep onboarding
Remove friction between channels so advisors and clients experience “one firm,” not various regulatory models.
Establish and manage the day-to-day operations of Savvy’s Broker-Dealer, including account opening, transaction processing, supervision, and trade surveillance.
Partner closely with Savvy’s Engineering, Product, and Design teams to identify and implement appropriate platform improvements to support the growth of Savvy’s BD entity.
Work closely with the CCO and FINOP to ensure adherence to FINRA rules and broker-dealer regulatory obligations.
Maintain and update required supervisory procedures (WSPs) and coordinate with Compliance and Legal on regulatory filings and exams.
Ensure seamless integration and reconciliation between clearing firm systems, CRM, portfolio management tools, and compliance systems.
Implement supervisory tools and technology for broker-dealer oversight, including email and trade surveillance systems.
Translate operational needs into product/engineering roadmaps and drive delivery.
Lead adoption and optimization of our tech stack.
Identify automation opportunities and reduce manual work through tooling, integrations, and AI-assisted workflows.
Define and monitor operational KPIs and SLAs (cycle times, error rates, NIGO rates, service quality, advisor satisfaction, and cost-to-serve).
Implement strong operational controls and vendor oversight across custodians, clearing firms, and third-party providers.

Benefits

Competitive salary and equity package
Unlimited PTO + paid company holidays
Access to holistic medical, dental, and vision plans
Company 401(k), Commuter, and HSA/FSA plans
NYC office in the heart of Manhattan
Lunch and snacks provided in the office
Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

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