Sr Financial Counselor- OMC- New Orleans

Ochsner Clinic Foundation•New Orleans, LA

24d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patients bill, collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, secure authorizations, setting up fee arrangements, and backfilling for coverage at other locations. Additionally, this job is responsible for handling more complicated, in-depth, and escalated inquiries/issues, providing estimates for services, coordinating special projects, processing adjustments, correcting payments posted, is expected to be the expert for departmental processes and procedures, and providing coaching/training to staff. This job ensures the best patient experience is received through timely and accurate assistance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
2 years of customer service, healthcare, or office experience
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to multi-task.
Ability to perform effectively in a fast paced ever changing environment.
Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
Ability to organize and prioritize to ensure deadlines are met.
Ability to work with minimal supervision and makes independent decisions.
Ability to provide coaching and constructive feedback.
Demonstrated problem solving skills, attention to detail and robust follow up.
Ability to work independently and as part of a team.
Other related duties as required.
Reliable transportation as may be required to travel to other facilities to fill in as needed.

Nice To Haves

Bachelors’ degree
1 year in a healthcare business office Collections/Customer Service Experience
Proficient in Word, Excel and Power point
Bilingual

Responsibilities

Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period.
Plans, organizes, and prioritizes work to discuss with patients the importance of their financial responsibility.
Educates the patients on various available assistance options, as well as explain the financial impact of various alternatives.
Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
Represent the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately and efficiently.
Works with clinical staff in relation to patient’s benefits, pricing structure, authorizations, denial review, appeals on denials, and submission of physician adjustment requests.
Assists supervisors with escalated patient inquiries and daily operations of the department.
Provides routine support with new hire and on-going staff training/coaching.
Completes more complex research of a patient’s account before submitting/processing adjustments requested.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.