Sr Field Service Supervisor

Honeywell • Pittsburgh, PA

21h

About The Position

As a Sr Field Service Supervisor here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. In this role, you will impact the success of our field service operations by enhancing customer satisfaction and driving business growth through effective leadership and strategic decision-making. You will report directly to our Sr Field Service Manager. Must reside in within 75-100 miles of Pittsburgh, PA Branch office (230 Vista Park Drive, Pittsburgh, PA). This position will support Clients/Staff covering Western PA and West VA. Due to the nature of this discipline, on occasion, maybe required to work off-hours, on weekends, and/or holidays. Company vehicle will be provided. Travel: up to 25%. Relocation support may be provided.

Requirements

• Minimum of 6 years of experience in Field Service operations (HVAC, Fire Alarm, Security, Client Facing/Customer Service).
• Working knowledge of Microsoft Office applications.
• Ability to work with cross-functional teams such as Sales, Engineering, and various support functions such as Finance, Human Resources, Collections, Project Management and Estimating Teams.
• Strong technical knowledge and understanding of engineering principles.
• Ability to effectively manage and prioritize multiple projects and tasks.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities operating in a dynamic environment and balancing multiple priorities.
• Valid Driver’s License and driving record acceptable to Honeywell.

Nice To Haves

• Strong leadership and team management skills.
• Customer-focused mindset.
• Ability to prioritize and manage multiple tasks
• Ability to drive change and innovation.
• Results-oriented approach.
• Strong technical/business acumen and understanding of P&L statements.
• Bachelor's degree in Engineering, Business or a related field.

Responsibilities

• Lead and manage the Field Service team to ensure efficient and effective service delivery.
• Develop and implement strategies to optimize field service operations and improve customer satisfaction.
• Provide technical guidance and support to field service technicians.
• Effectively track Key Business & Financial Metrics such as Customer Retention, Profitability, Revenue Growth and Utilization.

Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
• This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
• For more information visit: https://benefits.honeywell.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level