Sr Field Service Supervisor

Honeywell•Minneapolis, MN

3d•Hybrid

About The Position

As a Sr. Field Service Supervisor here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. You will report directly to our Field Service Manager and you’ll work out of our Minneapolis, MN location on a Hybrid work schedule. In this role, you will impact the success of our field service operations, enhancing customer satisfaction and loyalty through effective leadership and strategic decision-making.

Requirements

Minimum of 6 years of experience in a leadership role within field service management.
Strong technical knowledge and understanding of engineering principles.
Ability to effectively manage and prioritize multiple projects and tasks.
Experience in driving process improvements and implementing best practices.
Strong problem-solving and decision-making abilities.
Ability to develop, execute, and follow up on Annual Operating Plans (AOPs) and track key performance indicators (KPIs) to ensure business objectives are met.

Nice To Haves

Bachelor’s degree in Engineering or a related field; Master’s degree preferred.
Strong leadership and team management skills.
Customer-focused mindset.
Ability to drive change and innovation.
Results-oriented approach.
Experience using Salesforce and Microsoft Office (Excel, PowerPoint, Outlook) for reporting, analysis, and operational management.
Experience monitoring performance metrics, analyzing KPI trends, and driving corrective actions.

Responsibilities

Lead and manage the Field Service team to ensure efficient and effective service delivery.
Develop and implement strategies to optimize field service operations and improve customer satisfaction.
Provide technical guidance and support to field service technicians.