Sr. Field Service Engineer

Veeco • NM

77d • $42 - $50

About The Position

Veeco is seeking an ambitious Sr. Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

Requirements

• Bachelor’s degree and/or military with a minimum of 8 years of experience in the semiconductor industry
• Knowledge of industry standard practices for troubleshooting complex mechanical, electrical, and software related problems
• Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc.
• Ability to read and interpret electrical schematics, drawings, piping and installation diagrams (PID’s)
• Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, etc.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming and computer network communication
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work as required
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Ability to travel with as little as 1 week of notice – although this is not typical

Responsibilities

• Lead and participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
• Mentor and train junior Veeco as requested by junior FSE’s but with the guidance of the FSM
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed
• Adhere to safety, confidentiality (IP), and travel/expense policies
• Constant communication everyday workday with teammates and Field Service Manager

Benefits

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees